Resident Rights
What federal tag protects residents from abuse and neglect?
F600
What does “rough handling” mean?
Providing care forcefully, too fast, or without regard to comfort.
What should you do before starting a shower?
Explain the process and check water temperature.
What is our facility’s stance on abuse and neglect?
Zero tolerance.
Who must report suspected abuse?
Every staff member.
What does “dignity” mean in resident care?
Treating residents with respect, privacy, and kindness.
Give an example of rough handling during a transfer.
Pulling a resident by the arm or rushing without proper equipment.
What can make a resident feel unsafe during a shower?
Rushing, rough scrubbing, or failing to ask permission.
What happens to staff accused of abuse during investigation?
They’re removed from direct care pending review.
How soon must suspected abuse be reported?
Immediately; within 2 hours if serious injury, 24 hours otherwise.
Before providing care or a shower, what should staff always do first?
Explain what you’re about to do and ask permission.
What can staff do to avoid rough handling?
Communicate, go slow, get help if needed, and use gait belts properly.
What’s a safe water temperature range for showers?
Warm and comfortable, never hot — check before applying.
Why are post-allegation resident interviews done?
To ensure all residents feel safe and identify any patterns.
Who should you report concerns to inside the facility?
The charge nurse, Administrator, or DON.
A resident says, “You’re being too rough.” What should you do?
Stop immediately, apologize, reassure, and report to your nurse.
Why is perception important when it comes to rough handling?
Even if not intentional, if the resident feels unsafe, it’s reportable.
What should staff do if a resident refuses a shower?
Respect the choice, document it, and report to nurse.
What committee reviews all abuse allegations?
The QA (Quality Assurance) Committe
Can you get in trouble for reporting in good faith?
No. You are protected by law from retaliation.
Why is dignity important during personal care like showers?
embarrassment, and potential allegations.
What should you do if you see another staff member being rough?
Report it immediately to a nurse, Administrator, or DON.
If a resident cries or resists during a shower, what should you do?
Stop care, comfort them, notify nurse, and document behavior.
What’s one way to prevent abuse through teamwork?
Support coworkers, communicate calmly, and step in if tension rises.
What’s the first step after a resident reports mistreatment?
Ensure resident safety and remove the accused staff from direct care.