Workplace Communication
Downward Communication
What type of communication goes from manager to employees?
Workplace Culture
What is the shared way of thinking and behaving within an organization called?
Information, collegial, and special peers
What are the three types of peer relationships in the workplace?
How digital technology changes how people create, share, and interact with information
What does New Media Theory explain?
Personalization
Technology that adapts messages to individual users based on their preferences.
Upward Communication
Which way does communication flow when an employee reports to a supervisor?
Artifacts
Which part of culture includes visible signs like logos, dress codes, or office design?
Anticipatory stage
What stage of workplace socialization happens before joining an organization?
New media is interactive but old media is one-way.
What is the difference between old and new media?
Digital Networking Concept
Which concept focuses on how people interact and form communities online?
Horizontal Communication
What type of communication happens between coworkers?
Assumptions
Which level of culture reflects unconscious, deeply held beliefs?
Assimilation
In which socialization stage does an employee experience “Encounter” and “Metamorphosis”?
Interactivity, personalization, creativity, flexibility, and evolving
What are the traits of New Media?
Oral Tradition Communication
What type of communication tradition relies on face-to-face storytelling?
Face-to-face, written, mediated, and mass communication
What are the four main communication channels used in the workplace?
Beliefs that guide behavior and decision-making
Values in workplace culture represent what?
A close, platonic partnership for professional and emotional support
What is a “work-spouse” relationship?
The merging of different media forms into one digital space
What is convergence in media?
Emails, phone calls, video chats, instant messaging, etc.
What are examples of mediated communication in the workplace.
Example: Gossip, social chat, hallway talk, or breakroom conversations
What is an example of informal workplace talk?
Artifacts, values, and assumptions
What are the three main components of workplace culture?
Anticipatory, Assimilation, and Exit
What are the three stages of workplace socialization?
Example: A TV story appearing online and trending on TikTok
What is one real-world example of media convergence?
...because it allows two-way engagement where users can respond, comment, and share content.
Why is interactivity a defining feature of new media?