Oops, I did it again...
Area "Codes"
The "Box"er
True (or False) Colours
Second Hand News
100
Finance sends a ticket back, claiming they can't "see it"?
Oops, I forgot to put disposition code as C_only
100
A person looking for a clinic near them
New Start Prospect > Assit. Find. Clinic.
100
The newest BCAA flavour
What is Lemon-Lime
100
LCOPPPS0000002 - Is an example of an Invoice number
False - It is a Packing Slip number.
Here is an Invoice example:
LCOPCIN0000002
100
The spring Marketing campaign continues this Winter campaign's theme/slogan
Gaining Weight is natural. Losing it is science with Ideal Protein.
200
The amount I put in for a Canadian credit using code IP00040, keeps showing as a higher amount in the totals...
Oops, I forgot to remove the tax
200
A clinic is upset their boxes were left outside their office door.
Orders Claims > Carrier Complaint
200
This Crispy Square was just reformulated.
Bonus - Why?
What is Vanilla.
Clients reporting stomach/GI issues.
200
When a product is being returned to the warehouse,
Your email should be sent to the warehouse and logistique@idealprotein.com
True
200
The Location of the Super Weekend on June 4 & 5th, 2022
Illinois (Chicago)
300
You receive this from Alain (BMTM):
Oops, I forgot to add the H_Project in an IP_Corp order
300
Wanting to know about a product price change.
Products > Product Lists/Info
300
We recently removed the artificial flavouring from this soup.
What is Chicken Noodle
300
The new Food Quality and Packaging Complaints form can be used for marketing materials, such as shakers and Oil dispensers
False - only for food products
300
This product is now Gluten-Free
Vanilla Crispy Square
400
I know the credit card has not expired, I am using the same card from the original order, and the original order was invoiced two days ago. However, I received the "Credit Card Decline" error from Finance...
Oops, the credit amount is higher than the original sales order amount!
400
The clinic could not place an order, their CVV is not matching.
Orders Claims > Clinic Error
400
The release of this box was pushed from April 19th to April 22nd.
What is US Maple Syrup
400
A clinic has just called in and is reporting an unsealed packet. They have pictures to send you.
You can start the claim for them in the phone call ticket. All you need to do is change the subject line and you can email them back with instructions.
False - you also need to change the requester.
400
Vitamin K was added to our Multi-Vita, but more specifically this was added, and what does it do?
K2 and fosters good bone health
500
I get an email from UPS, stating they need a commercial invoice relating to an escalated claim return that is coming from the USA back to Canada.
Oops, I forgot to tell the clinic to hand the 2 export documents to the UPS agent when they picked up the package
500
Clinic owner is irate that UPS claims they delivered the boxes, when they never arrived.
The owner quickly responds that the receptionist did receive the boxes and forgot to tell her. However, they are not satisfied with the Caramel Coffee Shake and will be sending 2 unopened cases back for a refund.
Orders Claims > Clinic Return
500
This product was "Spotlighted" in the most recent newsletter. The Garlic Parmesan Bagel and Honey Mustard Bagel from Jeneva's cookbook also use this product
What is Crispy Cereal
500
You check tiles and an order is still open after 2 business days. It looks like they forgot to process the order. You should send an email to the warehouse to find the status of the order.
False - You contact the warehouse via Zendesk ticket so the warehouse error can be included in reports
500
4 Tips when ordering heat-sensitive products.
1- Check the forecast in your area
2- Order over the weekend or early Monday
3- Consider placing a large order when cooler weather permits
4 - Use expedited shipping