Interpersonal Effectiveness
What technique involves fully concentrating on what someone is saying WITHOUT interrupting or judging? (Hint - 2 words)
Active Listening
These skills focus on creating or maintaining relationships.
GIVE
Why is it important not to apologize unnecessarily when using the FAST skill?
To maintain assertiveness and avoid undermining your message.
This skill involves just stating the facts without judgment.
Describe
Name the three states of mind.
Emotional
Reasonable
Wise
Name atleast 1 factor that can interfere with using IE skills or making them work.
Lack of skill
Worry thoughts
Emotions
Unable to decide what your goal is
Environment
True or False: GIVE is about objective effectiveness.
False
What does FAST stand for?
Fair, No apologies, Stick to your values, Truthful
What does the mindful skill mean?
Maintain your position, don't get distracted, speak like a broken record.
Broken Record
Fill in the Blank: Before deciding which skill to use in a situation, you have to clarify _____ or _____.
Priorities, Goals
What does GIVE stand for?
What do you earn by telling the truth during interactions?
You can earn respect and trust from the other person.
This sill involves communicating to the other person why doing what you want will benefit them.
Reinforce
What are 2 types of boundaries?
Physical and Emotional
Explain the purpose of 'I' statements and how they can be used to improve one's communication.
A way to express personal feelings and thoughts without blaming others.
"I felt hurt when you canceled our plans last minute"
This is a skill that requires you to understand and express the other person's perspective.
Validation
What skill in FAST focuses on what is important to you and what you will or won't compromise on to meet your needs and protect your self-respect.
Stick to Values
Clearly state what you want or need.
Don't talk in a passive or aggressive tone.
Use appropriate language.
When you turn the problem over to the other person and ask for solutions, you are turning the _____.
Tables
What are the 3 goals IE skills can help with?
Keeping and maintaining healthy relationships.
Getting someone to do what you want or saying no to unreasonable requests.
Maintaining self-respect.
What does it mean to have an 'easy manner' when talking to someone?
Stay relaxed
Don't get worked up
Keep things chill
(even if you're talking about something serious)
Honesty, Empathy, Communication, Respect are all examples of what?
Values
These skills help you with: obtaining your own rights, getting someone to do what you want, saying 'no' to unreasonable requests, resolving arguments, getting others to take you seriously.
The 3 most important rules about using your skills are practice, practice, _______.
P R A C T I C E