Product Check in / DSD
When actioning PI or stock quality tour partials, stores must _____ quantities that have not been billed to the store
Exclude
What does promptly filling out the Feedback on Service Channel ensure?
The vendor is paid on time
Can a stop sale item be given to customer after it has already been paid for and is waiting for the customer to pick up their order in the curbside staging area?
No
If your store has no affected product, what quantity should be input into the MDT and STM task.
0
What's the maximum amount of time a claim can be submitted?
24 hours
After signing into service channel, creating a new WO, then selecting a store, what should you do next?
scan the asset tag
What areas should be checked for affected product when you receive a stop sale task?
Sales floor, backstock & curbside.
Where are the 2 locations that affected item counts need to be inputted in our system?
MDT/store computer and in the STM task.
When should DSD quantities and product be verified?
Prior to signing the delivery ticket.
Which two priority levels should you use if the work ticket relates to safety concerns or a detriment to sales?
P1 and P2
What/which items (after the affected product has been removed) need to be counted in the store's partial inventory.
Only items/variants that are still available for sale.
How much time do you have to update the count if more product is found/received.
24 hours.
What 3 things can a claim be submitted for
Full missing pallet, stacks of bread, full egg bossy
How long do a P1 and a P2 ticket take to get resolved
P1= 2-4 hours
P2= 24 hours
How much time do you have to update affected product counts in regards to a stop sale?
7 days
What items, other than stop sale & EPW affected items can be placed on the EPW/stop sale racks?
Nothing.
If a DSD invoice does not yet have an Aldi invoice, where must it be kept?
The store managers mailbox
Besides a risk to sales, or customer health/ safety, what is one of the other 3 scenarios that could occur where you would need to escalate a work order?
1. a recall
2. unsatisfactory service
3. vendor response time too long
What are the 4 types of stop sale dispositions?
Destroy, return to warehouse, return to sales floor, donate.
What steps are taken/needed if you have affected product in your store?
Place on epw/ss rack, apply stop stale stickers(item code & description), wrap in caution tape, input counts, test/ensure item is locked at registers, print & post plan of action by timeclock