OIR
Barriers
Key Concepts of Pro Com
Officer Roles in Communication
Pro Com Potpourri
100

The O stands for what in OIR

Opening

100

Sunglasses, external vest carriers, snowmobile helmets are an example of this barrier

Physical

100

calling out someone's emotions to your communication

Emotional labeling

100

Describes the level of respect we give to citizens

Respect is given to all not earned. 

100

When you attempt to gain compliance by asking someone to do something

Request

200

The I stands for what in OIR

Information gathering

200

Cultural, age, sexual orientation are examples of what barriers.

Interpersonal barriers

200

Deflecting an individuals insults/ attempts to find your "hot button"

Verbal deflection.

200
Putting yourself in someone's shoes to communicate effectively. 
Empathy
200

Commanding someone to gain compliance

Order

300

The R stands for what in OIR

Resolution

300
Using acronyms, 10 codes, cops phrases are examples of what

Jargon

300

When a cover officer has to intervene due to a contact officer acting inappropriately/ excessive use of force. 

Officer override. 

300

Describes how we work together as officers

Be a team player

300

Communication people display without speaking

non verbal communication

400

What is the first step of your opening

Introduce yourself

400

An officer believes that if they do everything right the suspect will simply comply. 

Falling prey to presumed compliance
400
The concept that every officer is charged with the actions of other officers

shared responsibility. 

400

The ultimate goal, and easiest way to gain compliance

Willing cooperation
400

Remembering why you decided to be a Conservation Warden is an example of this

strategy for staying positive

500

The kind of questions useful in the information gather step

Open ended questions

500

Officers believe that a suspect with either comply for fight/flee

Flight or fight fallacy

500
The term that describes the team effort officer share, that or actions stand for all officers/ dnr employees

Representation

500
One of the largest benefits of effective communication

Makes officers safer

500

The 4 elements of communication

Atmosphere, Sender, Message, Receiver