The way we do business
This is the original name of Costco
What is Price Club?
What is unconsciously competent?
This style is very apologetic
What is sympathetic?
An employee discovered their employee number was inaccurately written on a notice they received.
What is an invalid counseling notice?
This gives employees oportunities to succeed
What is using skills and talents?
This is prohibited by Costco and can be against the law, often used against employees by a supervisor or manager.
What is retaliation
Who is a supervisor?
The act of passing out tasks to coworkers.
What is delegation?
Don't use jargon or slang in work emails
What is email etiquette?
Through the course of problem-solving a new product placement on the floor, this is what additional input received from your team is called.
What is a buy in?
The acronym GRIP
Goals, Roles Information and People.
This is the first step in Costcos Open door policy.
What is YOU?
I am always on time and ready for work. I am a good communicator with my fellow coworkers.
Who is an ideal Employee?
I am gaining experience but I am still learning
Who is consciously incompetent?
This style prefers number, charts and graphs.
What is technical style?
Employee John Smith is having an outburst over course correction. This is what leadership should maintain during the conversation.
What is level headed?
This is what Costco's marshmallow challenge creates
What is effective teamwork?
Costco provides a way to inform higher management of any grievances or violations against company policy or law.
What is the Open Door Policy?
I am closed-minded. I only care for my store's numbers and not my employees.
Who is an inefficient manager?
In May we are all in ______ to raise money for children miracle networks
What is Alignment?
This process goes through 4 stages: sender; message; receiver; feedback.
What is the communication process?
As a supervisor, you discovered a major safety violation made by a morning merch stocker while they were driving a forklift. This is what needs to be filled out in response to the violation witnessed.
What is a counseling notice?
This involves Operating Procedures, Facilities & Materials, Data, Money, & Time
What is information checklist?
This strategy involves both parties giving up something to reach a mutually acceptable solution.
What is compromise?
In this analogy if you break one product it takes 30 to replace the value
What is the Pickle Jar Analogy?
A manager who communicates directly with employees while empowering them.
What is collaborative communication
Costco's biggest struggle
What is communication?
The coaching discussion flow is a tool utilized towards helping our team members appropriately document and follow through with what?
What is the employee development plan?
This checklist includes Responsibilites and Roles
What is role checklist?
You have options you can offer and you want to offer those options.
What is High Flexibility?