Shelter Operations
This is the very first thing you do when you enter the shelter — no, it’s not grabbing snacks.
What is signing in?
This system sends urgent messages to staff
What is Everbridge?
This item rolls, has four wheels, and helps clients move — and no, it’s not a shopping cart.
What is a wheelchair?
This team handles registration/check-in and "Where do I go questions.
What is Registration?
This team sets up equipment, and prevents “Where did we put that?!” moments.
What is the Logistics Team?
This room is where you check in and check out the equipment needed for your shift.
What is the Clyde Room
This system can send messages three ways: phone, email, and this third one.
What is text (SMS)?
This foldable item pops open when you need a place to rest.
What is a cot?
To keep the shelter running smoothly, staff must report this far in advance of their shift
What is 30 minutes.
If you see a spill on the floor, you should do this — unless you want to star in “Shelter Slip‑and‑Fall: The Musical.”
What is clean it up and report it immediately?
This area serves as the “brain” of the shelter where decisions are made.
What is the Shelter Operations Center (SOC)?
This device lets shelter staff talk to each other instantly
What is a two-way radio or walkie-talkie?
This container keeps medications safe and organized
What is the over-the-counter medications box?
This staff member is the shelter’s ultimate multitasker: they coordinate operations, solve problems
Who is the Shelter Manager
Logistics tracks these to prevent running out of essential supplies.
What is inventory?
It’s the one thing every client must have when arrives at the shelter main entrance — and no, “good vibes” doesn’t count.
What is the eligibility ticket?
This term refers to the correct and professional way of communicating thru a two-way radio.
What is radio etiquette?
This item is used to check if the client is registered in the SpNS registry.
What is an iPad or Laptop?
This staff member oversees client care, answers medical questions, and somehow keeps the entire medical team running on schedule - powered mostly by caffeine.
Who is the Nurse Lead?
If the shelter runs out of supplies or is missing a specific item, who should be contacted or notified?
What is ESF-8?
Before leaving your shift, you're required to do this. hint: the next team will love you for it.
What is a shift debriefing.
This is how far in advance you must notify the SOC if you cannot make your shift.
What is at least 2 hours before your start time?
This item is lightweight, waterproof, disposable, and often used under clients to protect bedding
What is a chux pad (disposable underpad)?
This staff member monitors client flow, resolves registration issues, keeps documentation accurate, and maintains order at the busiest station in the shelter — all without breaking a sweat.
What is Registration Lead?
To prevent falls and injuries, shelter staff must ensure these areas remain clear and unobstructed at all times.
What are walkways and exits?