Category 1
The room is occupied, but the guest is not being charged.
Complimentary
Money owed to the hotel by guests.
Account receivable
Money the hotel owes to vendors and agencies.
Account payable
To sell or reserve rooms ahead of time.
Book
A code that provides a unique reference to a reservation record and assures the guest that the reservation record exists.
Confirmation Number
When the reservation is waiting for the booker’s confirmation.
Tentative Booking
Reservation kept on hold due to the hotel being overbooked.
Waitlisted Booking
The date agreed upon between a group and a hotel after which all unreserved rooms in the group’s block will be released back to the general availability.
Cut-off date
A guest who made a room reservation but did not register or check-in.
No-Show
A bill sent to a guest or company that details charges for accommodation, food and other services and shows payment terms
Invoice
It is an area just inside a large building or in this case a hotel, where people can meet and wait.
Lobby