Customer
Obsession
Obsession
when should we greet the guest?
by the time they get to case
When you come in after you get clocked in and grab tablet what is the first thing you go over?
Daily Sheet and performance dashboard
where do you find the computer training?
Brilliant University in work day.
Who all are we expected to offer payment options too?
everyone
How many hours do you need to notify management if you have to call in?
4 hours
What do we say to a guest when they walk in the door?
Welcome to Kay Jewelers
What area of the store are we expected to be in, if not working on repair or with a guest?
on the sales floor
How often are we expected to do an idpops (practicing)
Daily
How many appointments are expected for special events for part time and full time?
5 part time, 10 full time
If we are with a guest and it is time to leave, what do you do?
turnover to next available associate
When asking a guests questions, what type of questions do you asK?
open ended (we want to stay on guests agenda)
When doing clearance or price changes, what do you need to be sure matches fully?
sku # on sheet, sticker, and merchandise
How often do we do a check in?
Monthly
Where should the store be percentage wise on repairs?
80%
What time should you be at work for an opening shift?
10:25am
How many outreach should we do daily?
5
When you are finished with guest (even if 25 other people are in the store), what should you do with merchandise you have presented, returned, repaired before moving to next guest?
Return where it goes (Nice and neat)
How often to we give feedback?
every interaction possible
What percent should ESA protection should you be each month?
70%
When is it okay to trade shifts?
After you contacted management and found a replacement.
How many team members should talk to a customer before they leave the store?
2. (Two should talk before they walk)
How much merchandise can be out at a time? (Pieces and dollar amount)
$7500, 2 pieces
where do you find your training folder and how often do you need it out?
cabinet and start of each shift
what % under aspirational goal, do you require and IDP?
80% and under
Where do you go to request time off?
Reflexis work app.