Daily operation
What are the times SSV needs to completed temp log?
Open-11am
11am-2pm
2pm-close
What are our updated values?
Craft
Belonging
Joy
Results
Courage
3 customers in row came back mentioned their beverages had too much foam.
-Listen for customers concerns
-Apologize for the inconvenience
-Take action to ensure satisfaction
-Providing feedback to bar partners and ensure quality
what's Selene's regular drink?
Iced oat latte no ice
How long can SSV pause MOP/Delivery channel?
15min/1hour/rest of day
What's the event name for National Starbucks community challenge on Feb.24th.
Coldest night of the year
MOP customer indicated for using personal cups for the order when picking up said the beverage tasted bad/cold.
-Listen to customers concerns
-Apologize for the situation
-Take action to ensure customer satisfaction
-Check order time to provide future support
What's Adrian's regular drink?
Venti iced shaken espresso with 6 shots, 4 toffee nut and oat milk
What is January Starbucks member reward driving?
This January non-member customer will receive 75 bonus stars to join in
Define performance in Starbucks?
What a partner does (Approaches and goals) and how they bring our Mission and Value to life.
Partner checks their phone while there is no customers
-Check with partner to see if there is any emergency situation they need to be informed
-Using what-what-why pattern to coach for expectation
What's Jace's regular drink?
Paradise drink light ice with extra coconut milk
what are the new beverages launching on 30/1 ?
Oleato Golden foam iced oat shaken espresso
Oleato oat latte
What's special in Tribute blend?
A delicious blend of four of coffee origins and three processing methods from cross the coffee belts.
During 3 partners play, POS,BAR and CS, POS partner is constantly leaving position and go to back room, leaving customers at POS with any interaction.
-check in with partner to find out what is reason why for leaving position
-Using Steps to excellence to share what is expected from deployment (waht-what-why)
-Ensure partners understanding and celebrating or redirecting
What's Emery's regular beverage?
Iced vanilla latte with extra shot and lactose free milk
What are the featured beverage starting on January 3rd?
Chai tea latte and match tea latte
How you define value joy?
Take pride in our work and have fun while doing it • Celebrate each other and our wins • Create great vibes to bring the best out of others
Customer ask partners to be quick at hand off on a Sunday impatiently
-Ensure partners are calling out orders
-provide ETA for customer
-Nicely share if they can allow focus we will get to their order faster
What's Nav's regular beverage?
Venti oat milk with mocha syrup