snow
removal
removal
you spread this on the lot when it is below freezing temps and snow is expected
what is salt?
this is how many rollers should be behind every car
3 rollers
this is how you WOW a pet owner
dog treat!
the name of the Grinch's dog
who is Max
this is at the top of the receipt that you should promote to every customer
SURVEY!!
when it is 40 degrees or below the closing loader must do this extra step
what is put blanket over the conveyer?
you have 3 or more sell to customers
when should you call for back up?
this is what you should do on the window of a car when there is a kid
DRAW PICTURES!!!
the name the burglers in home alone gave themselves
who are The Wet Bandits?
2 benefits of the books
use on any car, at any crew location, they never expire, they make great gifts, you get a free gift box
if a car comes in covered in snow we must do this extra step while loading them into the wash
spray off the snow prior to sending it!
when the unlimited lanes start passing the BDL (Break Down Line?) we do this
wave unlimited customers over into sell to lanes
this is the easiest way to WOW a customer during a lot check?
FREE VACCUM TIME
Daily double: in the movie elf- what does buddy say the main elf food groups are
Candy, candy canes, candy corn, and syrup
after sending EVERY car the loader must do this
say thank you and wave
this is how often we spread ice melt, on days it is necessary
what is every lot check?
when there is a full loop plus a number under the canopy- we do this.
when should you start double loading?
if a customer is unsatisfied with their wash we do this?
free rewash!
in frosty the snowman- it brings him to life
what is a magical slik aht
we should be handing this to EVERY SELL TO at the end of the interaction
handout and receipt
when the conveyer is consistently spitting out an extra roller without you telling it to we must do this
spray the Air Cylinders with the hot hose
there are cars blocking the road but all sell to customers have been helped and we are currently double loading...where should we add an extra person
triple loader!!
if a customer requests bugs on the front end sprayed but you don't get them all off, this is how you ensure they are satisfied
check with them at the end of the wash
this is the name of the mountain the grinch lives on, in the grinch movie
what is mount crumpet?
DAILY DOUBLE: this is the date that must be mentioned in every interaction during the book sale
END DATE- dec 31