Process/Systems
If I am emailing the family to book in an appt do I copy this email into CDIS with my title etc?
No, Any lengthy emails with content relevant should be saved in S drive and referred to in progress notes. Otherwise 1 line of “emailed to book appt” suffices. No internal emails
If a family goes from Enquiries and Preservice to EI2 Learn & Listen without completing Talk Together, how do they receive the foundational knowledge of listening and spoken language across all the disciplines?
Families can access TT Connect using their own access details at a time and place convenient to them
Use aspects of TT Connect modules within a regular Listening and Spoken Language session and if particular areas are observed in a session that require further input from another discipline, the case managing LSL would arrange an individual session with an Aud/CFC team member.
A parent has pointed out the price on their Service Rec is different to what they have on their Service Agreement. What do I do?
Note to the families that S.Rec hasn’t been updated with latest NDIS price guide, will honour that.
Where to go for any technical support first?
itsupport@shepherdcentre.org.au
It’s 4pm and you’re not feeling well and know you won’t be in tomorrow. What do you do?
(and for a bonus $200 what do you do if it’s 3am and you know you won’t be in, and what will happen to your clinical sessions?)
Speak with your manager and you/they either reschedule or tick another team member to take session (and let them know!)
BONUS: Contact your manager early that morning, they will arrange cover for sessions (another team member, reschedule)
Can you use private health to cover CI surgery in a public hospital?
Yes, you can use it in any hospital that the surgeon is operating in
Would you add a service consideration for a child who meets the CI criteria bilaterally, family have chosen not to progress with a CI, and case manager has no concerns around access to sound
Yes – because it’s a risk factor!
What is the name of our new help desk?
Vytek
Im a close contact when can I come back into the office?
After 7 days, and RAT between day 8-10
True/False: A family who regularly attends a local centre cannot attend an online group.
False-They can attend an online course
If a parent I haven’t met before reports that their child has a speech and language delay, what can I put on the service recommendation if I feel there isn’t a delay?
a.put what the parent thinks the delay is on the SR
b. estimate the biggest possible delay and add that to the SR
c. Do not add the parent report if you feel that clinically there is no delay
d. Pass it to another team member to sort out
a. Parent report of delays should only be used when we have only just met a family and have not had sufficient time to form a clinical opinion / collect relevant information prior to finalising the Service Recommendation for the family to take to their NDIS meeting.
If using this on the Service Recommendation, the comments in the document would reflect the relationship is new and this is why parent report has been included.
what's a tool that helps manage many strong passwords?
Dashlane!