REACT
The R in REACT
Request Cooperation
Escape
Name a cause for a person in crisis
Chronic Mental Illness, Drug/ Chemical abuse, A person in acute mental or emotional crisis.
When is mediation used
To be an impartial party that brings resolution to a conflict without legal action.
What does OIR stand for
Opening Information Gathering Resolution
C in React
Check Decision
O in DONE
Overriding Concern
First step in pre-intervention process
Calm yourself
When is arbitration used
When we there is a conflict that has legally actionable outcome including law violations, and safety issues.
4 elements of communication
Sender, Message, Receiver, Atmosphere
A in React
Allow Choice
N in Done
No Progress
First step in crisis intervention process
Get subject attention
What is never in question when you are in arbitration
first step in death notification
Go with certainty
E in React
Explain Reason
D in Done
Danger
2nd step in crisis intervention
check persons perception of reality
What do you do if mediation is unsuccessful?
Name something you should do before making a death notification
Verify information, is the person dead, positive id, whereabout of deceased person, etc.
T in React
Take Action
Considerations to change from verbalization to taking action
Final step in crisis intervention format
Move towards a resolution
What should we do when we bring two parties together during conflict engaging in mediation
1, lead officer