Transfer of Service
In order, what 4 options can a customer return their old equipment?
What is The Spectrum Store, UPS, Equipment Return Mail Out, Equipment Pick Up SRO
This is the only line of business that will always REQUIRE a SSN and/or a credit check
What is Mobile
Required to access STVA
What is a Spectrum username and password, Spectrum internet and Spectrum Video
Cannot have an HD box, cannot have as standalone
What is TV Stream and/or TV Stream Latino?
Determining What Channels are in What Package
What is GEN8873 Spectrum TV Product Details
What is in the same market (sys/prin)
Rarely offered, this is the only piece of equipment that requires a credit check if purchased in installments
What is an Apple TV?
Maximum devices that can be used for streaming away from Spectrum wifi, and maximum devices that can be used when connected to Spectrum wifi
What is 3 devices when away, and no limit when connected
Contains locals, mostly Spanish channels, does not include Disney+, cannot get Cloud DVR
What is Mi Plan Latino
Determining Eligibility for PBB (Phone Buyout)
What is GEN9023 Spectrum Mobile Phone Balance Buyout (PBB) Overview
This is the only time we would manually waive a professional install fee.
What is for a customer who is physically or mentally unable to do self installation
Doing this is considered a Code of Conduct and company violation
What is Falsifying DOB and/or SSN
Compatible Devices (5)
What is Roku, Apple TV, Samsung Smart TV, Chromecast, Xumo, Android, iOs, Kindle Fire Tablet, Xbox
Is not offered to customers, can be added per request only and with Supervisor approval
What is Basic/ Limited TV?
Business Rules for Changing/Adding a Sales ID to an Order
What is GEN3354 Adding Sales Rep ID to Open Orders and Saving to Default Settings in CSG
A Bulk customer transferring to a non-bulk address must do this
What is cancel Bulk account (with Community Solutions) and set up residential account
SSN is not required for these Spectrum customers who are wanting mobile services
What is a 4 month+ existing customer doing BYOD or paying in full for their new device
Aside from the US, STVA is also available in these two regions
What is Alaska and Hawaii
Only gives customers the option for 1 RSN (Regional Sports Network)
What is TV Choice?
Determining how many Wifi Pods a customer will need based on the size of their home
What is PR131 Spectrum Internet Product Details
This address type cannot be transferred to, and must be done as a new connect.
What is a FTTP (Fiber to the Premises)
What is PBB (Phone Balance Buyout)
Maximum time frame to activate and use STVA
What is 30 seconds
Minimum package that qualifies for CBO (Contract BuyOut)
What is TV Choice
Resolving Mobile Errors in 360 & Pandora
What is GEN8874 Mobile Index for Sales, Retention, Stores and Sales Activation