Proof Of Residency
This proof is required when the submitted residency proof document is in the name of the insured’s spouse.
What is Marriage
If a customer verifies their name, address and phone number but cannot verify the last 3 digits of their driver's license number, can we assist? And why?
What is NO. It is now part of the verification process for the state of NY
Is Optional Basic Economic Loss(OBEL) required?
This proof is required from the DMV showing the date the license plates were surrendered.
What is the FS6
National General Insurance has been granted access to the ______ website that shows every inspection that has been completed.
What is CARCO
This team receive reports if fraudulent garaging addresses are suspected.
who is Rate Pursuit Team (RPT).
The system will force __ amount of years for drivers with a Driver's License status of Permit or International License.
What is 0?
Which coverage pays the insured's loss of income as a result of an automobile accident?
What is work loss exclusion.
True or False....A PD-7 uses the date the license plate was surrendered as the cancellation.
What is False. It uses the postmarked date
According to NY Regulation 79, how many days after adding physical damage coverage to a policy is the physical damage inspection required to be submitted?
What is 14 days after effective date.
you're allowed up to this amount of re-submissions if we receive documentations that are unacceptable.
what is two
Effective May 1, 2013 the driving experience of the insured is automatically validated by the ______ and not the insured's date of birth.
What is Motor Vehicle Report(MVR)
If a _______ is elected, the insured is responsible to pay that portion of the medical expense, work loss, and other expense. A ________ does not apply to death benefits
What is a deductible
You receive a cancellation request from Jane Doe with a pdf of an FS6 receipt attached. It is for a 2008 Ford F150 but when you review the policy, you notice there are two additional cars covered on the policy as well. What should your next step be?
What is "Contact the agent/insured to determine if the cancellation should be just for the vehicle id on the FS6 or for cancellation of the entire policy."
A physical damage inspection is required when?
What is:
- physical damage(COMP/COLL) is requested and
- the vehicle is not a motorhome, trailer, or camper and the model year of the vehicle is less than 7 years old from the year the vehicle/coverage was added/processed.
This kip doc allows you to see documents that are deemed as fraudulent bills.
what is Kip doc: 350106
True or False, If a customer can not verify the last 3 digits of the license number, you can still assist the customer by verifying other information on the account.
False
John is a NY resident and policyholder. He and his coworker are involved in an accident while working in New Jersey. John's passenger is not a NY resident. Which options for PIP would his passenger benefit from?
What are the Out of State Extension and Full PIP.
What rating factor was affected with the revision on March 7, 2018?
What is...Added "Important! For Preferred Lines, neither an FS6 nor proof of other insurance are required unless cancellation is requested over 30 days after the effective date."
What documents can we accept for physical damage as proof for a newly purchased unused vehicle?
What is a bill of sale or lease agreement with the full description of the vehicle and odometer reading indicating less than 1,000 miles.
True or false, Acceptable proof of Residency for New York is: Land-based utility, homeowner or rental dec page, Leasing/rental agreement, and Property tax bill for a residence
False
What are the three options for Personal Injury Protection in the state of NY? Explain the differences.
What are Mandatory, Out of State Extension, and Full PIP.
Mandatory $50,000
Out of state extension $50,000
Full $100,000
What verbiage is given to the customer when a request to cancel a NY policy is received and the request cannot be processed?
A request to cancel your policy effective [DATE] has been received. In order to process this cancellation according to New York state insurance laws, additional information is required. Please provide proof other insurance was obtained, an FS6 for the vehicles listed on our policy, or proof that you no longer have possession of the vehicle. Your request will be processed upon receipt of this additional information.
For a new/unused vehicle, An inspection is not required if the following documents are received as valid proof