Pitching
What is the tactic we use to turn a not interested into an inspection?
A.R.O
Acknowledge, Reassure, Overcome
If a roof has and RCV for $20,000 and they have a $2,000 deductible and is getting $18,000 from their insurance. What is the contract amount?
$20,000 or the RCV
What is the basic underlayment that goes under the shingles?
The felt or synthetic felt.
What should be the first thing you take a photo of when starting an inspection?
The mailbox.
What is our labor warranty?
10 years
If someone has previously filed a claim, what is the next question you should ask?
Do you have any of the previous claim info?
or
Did they cover anything
If someone wants the satellite removed, how does Ryan want you to notate that on the contract?
Detach and remove the satellite.
How many nails do we put in each shingle?
6 nails
After we take the photo of the mailbox, what are the next photos we should take photos of?
Overviews of the roof.
What is atlas's shingle warranty?
15 years $-$ and then pro rated for the roofs lifetime after that.
How long is a claim workable?
2 years
If the homeowner defaults the contract and goes with someone else AFTER the contract is signed and materials are delivered, what percentage do they owe us of the signed amount?
25%
Instead of valley metal, what do we put in the valleys to mitigate water?
Ice and Water Sheild
While we're taking photos of the roof from the ground, what should we also take photos of?
Collateral damage meaning: soft metals, window screens, patio covers, gutters, etc.
What will we not warrant after the roof is installed?
Acts of god, wind, hail, tornadoes, fires, etc.
How much time do you typically have to catch someones attention?
10-15 seconds
Before installing the roof, what should the homeowner do the day before we install? List two
Cut the grass, and move breakable items.
After installing the drip edge and before installing the shingles, what goes on top of the drip edge?
Starter Shingle.
After our ground photos, when we put our ladder on the roof and are about to hop on the roof. What is the next thing we should take photos of?
Drip edge, starter, and first shingle.
When does our warranty activate?
What are some non verbal cues that lets you know the homeowner is interested? (List at least 3)
Mirroring body language, eye contact, smiling, hand motions.
If someone gets coverage on something they don't want us to touch or do within their insurance scope of work, what would we do with the total contract amount?
We would deduct the portion they don't want us to do from the contract total.
What can go on a roof that is fire resistant?
Solar panels or tiles.
After we take the photos of the drip edge, starter, and the first shingle. What kind of photos should we see in the company cam after that? List 3
Damage, roof condition, soft metals, overviews, etc.
What would void our warranty?
If someone else works on another portion of the roof, or if we never know that something is wrong with the roof.