The Basics
What determines whether a UL policy can remain in force: the minimum premium or having enough account value to cover monthly charges?
What is having enough account value to cover monthly charges?
Which screen helps determine Investment Administration Charges?
Policy Inquiry - Equinet Policy Inquiry - All Details
A client wants to make a one-time payment but does not want PAD restarted. What alternative payment method can be suggested?
What is online banking?
The "Sundry Payment Amount" field generally represents this.
What are the planned deposits?
This can happen if the account value is insufficient to cover monthly charges.
What is a shortage?
Which screen helps determine if a payment is currently in lead time?
Policy Inquiry - Inquiry Summary
This tax is deducted before a premium deposit is applied to a UL policy's account value.
What is premium tax?
On policies not paid monthly, the Sundry Payment Amount field represents this amount.
What is the planned annual deposit amount?
Why is the Daily Interest Account often recommended for minimum-funded UL policies?
What is to reduce fluctuations in account value?
Which screen helps determine if there is a shortage on the policy?
Policy Inquiry - Inquiry UL Details
A policy owner funding at the minimum level may be encouraged to use this investment option.
What is the Daily Interest Account?
This common billing field cannot be used or referenced on UL policies.
What is Paid to Date?
What should a CSR do if a caller wants to modify a banking request that has already been submitted but not processed?
What is add a sticky note to the existing request?
Which screen is often used to review money moving in and out of a UL policy?
What is Money Management Policy Financial Activity?
What investment option provides a guaranteed rate of return for a set period
What is the Guaranteed Deposit Account?
A client wants to move their PAD date to after the policy anniversary date. Before submitting the request, the policy should have what?
What are two months of monthly charges and minimum funding or overfunding the policy?
Which screen can help identify prior PAD dates?
What is Policy History Change History List?
Which screen can be used to locate the bank account where an EFT disbursement was sent?
What is Disbursements EFT Request List?
A client calls to change banking information, but the policy is no longer within the Policy Continuation Period. What process should be discussed instead?
What is reinstatement?
On a UL policy, premiums are deposited into this before monthly charges are deducted.
What is the policy account value?