CoPilot
Mobile Products
Repair and Replacement Plans
Anytime Upgrade
SPP4
100

This article provides a detailed product overview of Spectrum Mobile services, including mobile plans, features, eligibility requirements and more.

What is PR223?

100

Mobile data plans offered through Spectrum Mobile from highest plans to lowest plan.

What is Unlimited Plus, Unlimited, and By the Gig?

100

Monthly Fee per device for Repair and Replacement Premium(Nationwide excluding New York)

What is $10?

100

Anytime Upgrade is available to _________ with the Unlimited Plus data plan.

What is Spectrum Employees?

100

______________________ are required for Mobile bundles. 

What is Two paid Mobile (Unlimited/Unlimited Plus) lines?

200

Spectrum Pricing and Packaging 4 acquisition offers for new connect customers maximize high-value bundles with promotional pricing for our best products at competitive price points.

What is OFR489?

200

Up to 2,000 minutes per line of combined monthly calling to ________ while in-network

What is Canada and Mexico?

200
  • Repair and Replacement Premium (RRP) plan is available exclusively to Nationwide customers, excluding those in _________.

What is New York?

200

When trading in an old mobile device, customers must mail in the old mobile device to ________, after receiving the new Spectrum Mobile device.

What is Assurant?

200

Spectrum Internet Gig w/ Advanced WiFi for $70

What is a Single Play offer?

300

This article provides an overview of the Repair and Replacement (RR) and Repair and Replacement Premium (RRP) plans.

What is GEN9001?

300

Requires Spectrum ________ to set up new service and must be enrolled in ________ for monthly recurring charges.

What is Internet and Auto pay?

300

Service Fees/ Deductible Tier for Device MSRP of $500-$999.99

What is Tier 3?

300

Spectrum Mobile customers with a ____________will have the remaining balance waived when doing an Anytime Upgrade.

What is Device Payment Plan (DPP)? 

300

Double Play offer for Spectrum Internet Gig + Spectrum TV Select Plus 

What is $150?

400

This article provides guidelines for performing a mobile anytime upgrade, detailing steps, requirements, and customer scenarios.

What is HOW7449?

400

Spectrum Mobile provides customers with a variety of self-service tools that enable them to conveniently manage and resolve issues from their own home or on their mobile device.

What is My Spectrum App, Spectrum Portal, and Device Help?

400

Repair and Replacement plans will be automatically canceled after ______ of non-payment

What is 61 days?

400

_____________  are eligible for Anytime Upgrade if they meet the following requirement.

  • Already subscribed to the Unlimited Plus data plan or upgrade a LOS from the Unlimited or By-the-Gig data plan.
  • Customers are automatically registered in Anytime Upgrade when the Unlimited Plus data plan change takes effect.
  • Customers must agree to Anytime Upgrade benefits and terms when completing an Anytime Upgrade.
  • Existing customers are advised of the 30-day waiting period to use Anytime Upgrade redemption.
  • Customers are advised that they must wait two full billing cycles to downgrade their rate plan after redemption.

What is Existing Customer/ Existing Spectrum Mobile Customers?

400

Triple Play for a total of $210 

What is Spectrum Internet Gig + Mobile + Spectrum TV Select Plus ?

500

Customers can trade in their old devices when signing up for Spectrum Mobile service and during upgrades. Spectrum Mobile accepts most devices for trade-in

What is GEN8761?

500

Dear Spectrum Mobile Customer,

It's our pleasure to assist you. Here's some follow-up information we think you’ll find useful after our recent discussion.

The following information will help you choose the data plan that's best for you.

What is EHH222?

500

Assurant Support and Contact to file a claim:

What is 

500

Standalone customers are eligible for Anytime Upgrade and are subject to the same business rules, see article for details.

What is GEN7689?

500

Customers who already have Standalone Voice can get bundle promotional pricing based on what they add to their account.

What is Voice Rules?