Partners Facts
What year did the Breeze Easy Visa Signature card launch?
2024
True or False: Breeze customers must have a Breeze Easy Visa Signature card to earn BreezePoints.
False. Anyone who books with Breeze can create a Guest Account and earn BreezePoints.
What is the name of the credit card that Breeze has launched with Barclays?
The Breeze Easy Visa Signature Card.
True or False: Breeze Easy Visa Signature cardmembers are eligible for Twice as Nice. This means they earn twice as many points as noncardmembers on Breeze fares, bundles, and Trip Add On purchases.
True.
True or False: The Benefits and Rewards workflow has been enhanced for Breeze.
True
True or False: Breeze utilizes a digital only servicing model for everything, including booking flights.
TRUE.
Although you may be able to get assistance from the Guest Empowerment Team at the airport for a small fee if the flight counter is staffed.
True or False: A cardmember must have a Loyalty Account with Breeze in order to earn BreezePoints with their card.
True. Breeze Easy Visa Signature cardholders must have a Breeze Loyalty Account in order to earn BreezePoints for their card purchases.
Where can you find annual fee information for the Breeze Easy Visa Signature card?
You would refer to the Financial Information Section of Salesforce.
After a cardmember books a flight with Breeze, when does Barclays award BreezePoints for that purchase?
At the time of purchase.
True or False: There will be a Rewards Hub on the customer website and a Rewards Tab in CCD.
False. There will not be a Rewards Tab in CCD. But there will be a Rewards Hub on the customer website.
True or False: The Breeze Easy Visa Signature Card is Breeze’s first credit card program.
True
Where do cardmembers go to view their BreezePoint account balance?
They can go to the Breeze App or Breeze Customer Website. Alternatively, agents can provide their BreezePoint total by going to the Rewards Hub. It’s critical to say, “this is the total as of this date (the date showing on the hub).”
The Breeze Easy Visa Signature card offers an Anniversary Bonus. Does the earn period for this bonus start in January or on the Card Account open date?
This is tracked for the 12-month period beginning on the Card Account open date, through and including the Card Account anniversary date.
After a cardmember books a flight with Breeze, when does Breeze award BreezePoints for that purchase? Where can a cardmember view the points awarded by Breeze?
Breeze will award BreezePoints after the flight is completed. These breakdown of these points are available to view only on the Breeze app or customer website.
Please note no BreezePoints will be awarded if the flight is canceled.
What are the primary tools you will use to service Rewards calls?
The Rewards Hub, the Benefits & Rewards Workflow, and the Terms link.
What are the names of the three bundles Breeze offers for customers?
Nice, Nicer, and Nicest.
How many BreezePoints do the following categories earn from Barclays with the Breeze Easy Visa Signature card?
No Flex Fare
Nice Bundle
Nicer & Nicest Bundles
Groceries & Dining
Trip Add On Purchases
No Flex Fare: 1x
Nice Bundles: 2x
Nicer & Nicest Bundles: 5x
Groceries & Dining: 2x
Trip Add On Purchases: 5x
True or False: The Breeze Easy Visa Signature card offers unlimited Bundle Upgrades. Does the earn period for this bonus start in January or on the Card Account open date?
This is true.
This is tracked using calendar year. So, the earn period begins on January 1st and ends on December 31st each calendar year.
A cardmember booked a Nice bundle with Breeze for $250. They added an additional bag for $70.
How many BreezePoints will Barclays award for each of these purchases?
How many points will Breeze award for each of these purchase?
Barclays (at the time of purchase):
$250 x 2 = 500 points, $70 x 5 = 350 points.
Breeze (after the flight is completed):
$250 x 2 = 500 points, $70 x 5 = 350 points.
What is a Temporary Member Number?
A Temporary Member Number is assigned when Breeze cannot locate an existing member number and needs additional information to assign a permanent member number.
List at least two things that Breeze offers as a Trip Add On purchase.
Any two of the following: Extra bags, upgraded seating, or pets.
How long should we advise cardmembers that BreezePoints could take to post to the account?
There is a delay for when BreezePoints from Breeze purchases post to an account. We should advise customers that this could take up to 3 days.
Cardmembers have access to digital only servicing through Breeze. What contact methods do cardmembers have with Barclays?
Phone, chat, and email.
We know that there is a delay in BreezePoints from a transaction posting to a cardmember account. What happens if this delay crosses a cycle date?
The transaction will be on the statement, but points won’t post until the following statement.
Where is the Temporary Member Number located?
The Rewards Hub. This will identify member number information.