Vocabulary
Define “market penetration”
The extent to which a product is recognized and bought in a market
Rewrite politely: “Send me the report now.”
Could you please send me the report at your earliest convenience?
What is the purpose of setting an agenda before a meeting, and how does it impact efficiency?
It outlines topics, keeps discussion focused, saves time, and improves productivity
A client is unhappy. What is the FIRST thing you should do?
Acknowledge the issue and apologize
What is “SWOT analysis”?
Strengths, Weaknesses, Opportunities, Threats
What does “petty cash” mean in business?
Money which is spent for daily expenses of company
What tone should be used in complaint emails?
Polite, neutral, and professional
What does “win-win situation” mean?
Both sides benefit
Sales are dropping. Name ONE possible reason
Poor marketing / competition / pricing issues
What is “ROI”?
Return on investment
Define “liquidity”
Ability to convert assets into cash quickly
Identify the mistake: “I am writing to inform you that we didn’t received your payment.”
Incorrect tense → “didn’t receive”
Give a phrase to interrupt politely in a meeting
May I add something here?
Your team missed a deadline. What do you say to client?
Apologize and provide a solution/new timeline
Define “competitive advantage”
What makes a company better than competitors
What is “outsourcing”?
Hiring external parties to perform tasks
Give a formal alternative to “I want”
I would like to…
What is “consensus”?
General agreement among group members
A colleague disagrees strongly. What do you do?
Listen, acknowledge, and respond professionally
What is “diversification”?
Expanding into new products/markets
Define “economies of scale”
Cost advantages gained by increased production
Rewrite: “Your idea is bad.” (professional way)
I have some concerns regarding your proposal
What strategy is used when both parties make concessions?
Compromise
Your company is losing money. Suggest ONE strategy
Reduce costs / increase prices / improve marketing
What is “monopoly”?
Single company dominating market