Communication Process
What belongs in the this section of the process?
Talking and Listening
What is the front of house?
The area in a hospitality business that the customers see.
Which of the following is not a service style we discussed?
Buffet Style
Rapid Service
Plated Service
Family Style
Rapid Service
In table setting, what side do the forks go on?
Left
According to serving etiquette rule #4, a server's job is to-
Help
What is the definition of the communication process?
Sending and Receiving Messages that initiate a response.
All of the following are leadership skills except?
Direction
Lead Dependably
Talk A lot
Coach
Talk A lot
In silver service, servers often wear what to protect the silverware?
White Gloves
Napkins can be placed in two settings. What are they?
To the left and on the plate
When serving a guest, what side do you serve your food?
Left
What are examples of verbal communication?
Talking and writing
What areas include front of house?
Entrance and Dining Room
What does gueridon mean?
A trolley used for the preparing and finishing of food.
Where does the drinking glass go?
Top Right
TRUE OR FALSE: As a server, it is important to bring groups of food out at the same time.
True
What are the two examples of non verbal communication?
Body language and gestures
All of the following are quality customer service skills except?
Eye Contact
Smile
Raising Your Voice
Remember Names
Raise Your Voice
Quick service is also called-
Single Point Service
What is this dish called?
Bread Plate
TRUE OR FALSE: When a customer's silverware is crossed in an 'X' on their plate, it means they're done with their food.
False
What are the two ways that we communicate
Verbal and Non-verbal
What are the 4 types of difficult customers?
Demanding, Angry, Critical, Indecisive
What are the OTHER TYPES of service styles that are NOT COMMON but interesting?
3D Dinning, Robotic Food Service, and Conveyer Belt Service
What occasions do we use a Basic table setting?
everyday dining
If a guest tells you their meal is wrong, what should you do?
Fix it.