People in Business
Name 3 stakeholders
Employee
Employer
Interest groups
Service provider
Entrepreneur
investor
manager
producer
supplier
What does CCPC stand for?
Competition and Consumer Protection Commission
Define industrial relations
the relationship that exists between employers and employees
What is the difference between a producer and a supplier?
Producer: usually makes the product to sell to consumers. they use raw materials to make a partly finished or finished good.
Supplier: a supplier sells finished goods to a business who sells them onwards.
Name the 2 acts in place to protect consumers.
Sale of goods and supply of services act 1980 and consumer protection act 2007
Name 3 benefits of industrial relations
improves employee motivation
lower staff turnover
lower absenteeism
increases productivity
IFA promotes farmers interests and rights
What is meant by aggressive practices
Traders can not harass or force consumers into buying a good or service. they are not allowed to use threatening behaviour or language to force consumer to buy something that they would not buy under normal circumstances.
Name any 5 factors that lead to industrial disputes.
Disputes over pay
unfair dismissal
demarcation issues
unfair/ poor working conditions
unfair selection for redundancy
discrimination / equality
technology/ work changes
trade union recognition
Name the 2 types of relationships and explain the difference between them.
Competitive: a relationship where one stakeholder benefits at the others expense. it is a win-lose relationship. if one wins then the other must lose.
Cooperative: this relationship exists when stakeholder work together towards a common goal. it is known as a win-win relationship.
Who has the power to enforce price display controls and regulations?
The minister for jobs, enterprise and innovation
Name 1 type of pay dispute
Comparability
productivity
cost of living claim
relativity claim
Name any 5 elements of a contract.
Agreement
Legality of form
Consideration
Legality of purpose
Consent to contract
Capacity to contract
intention to contract
Evaluate the small claims procedure. [6 things]
its informal
its cheap
fee is €25
its accessible
it can be started online
you can represent yourself
if the business doesnt contest, the court will order the amount to be paid to the consumer
it is fair and unbiased
Explain 'demarcation issues' and give an example.
Demarcation issues arise when the work of one employee, stated in their contract, is completed by another employee. the employee will be unhappy about this when a duty assigned to them is carried out by someone else. + 1 valid example