Why Communication Matters
What is one reason clear communication improves patient care?
It helps patients feel safe and reduces anxiety.
What is the first thing you should do when entering a patient’s room?
Smile, make eye contact, and greet the patient by name.
What should you tell a patient before starting a task?
What you will do and how long it will take.
What should you say at the end of an interaction to show courtesy?
“Thank you for letting me help."
How does closed-loop communication prevent mistakes?
By confirming information is correct through repeat-back.
How does good communication help prevent medical errors?
It ensures accurate information is shared and confirmed.
Why is introducing yourself and your role important to patients?
It builds trust and helps patients know who is caring for them.
Why is narrating care in simple terms helpful for patients?
It reduces confusion and helps patients feel informed.
Why is asking if the patient needs anything else important?
It ensures all needs are met and shows you care.
Give an example of repeating back information to confirm accuracy.
RN asks "Can you grab me new suction tubing from the parstock?" The PCA stays " I will grab you suction tubing from parstock."
What two benefits does positive communication bring to teamwork?
Builds trust and strengthens collaboration.
Give an example of how you would great your patient, Joe Coffee?
"Hello Mr. Coffee, my name is --- and I am the PCA that will be helping you today. "
What phrase can you use to confirm understanding during care?
“Does that sound okay?” or “Can you repeat that back to me?"
Name one way to actively listen when closing an interaction.
Maintain eye contact and respond to what the patient says.
What is one way to show empathy when a patient expresses fear or worry?
Acknowledge their feelings and respond with reassurance, such as “I understand this can feel scary. I’m here to help.”