SAFETY
What does the O stand for in the STOP protocol
Observe
When should you do a deep clean of shop ?
At least once a month
Proper color for uniform pants and shoes?
Black
You spot damage while accessing the vehicle before the prep, who should you communicate this to right away?
One of the Sales Manager
What is our compliance time on a N/C delivery?
1 Hour 15 Minutes
What is the amount that qualifies to be labeled as "red tag" vehicle
80K
Why is it important to keep a clean / organized shop?
Safety , Xcite standards, image , Quality
What timeframe are we allowed to wear shorts?
Labor Day to Memorial Day
While polishing the exterior of a car, you notice a light scratch in the bumper. You decide to remove the scratch but accidentally burn the paint. Who should you communicate this to first?
Call your District Manager
What percent of exceed expectations is needed to hit the top tier?
10%
What 2 chemicals don't require GHS labels on bottles
Snappy Shine & Enzyme
How does the dealership perceive you and the company when shop is messy and unorganized?
Unprofessional , Poor Image , Potential Quality Concerns
This practice is essential for maintaining a safe and organized work environment and ensures quality control.
Shop Cleanliness
After a Safety call or even these manager meetings, who are we supposed to pass the information to?
Our team
How many PAR hours are needed to max out your bonus of a tier 2 (non-VPM) store?
+50 Hours
What does a number posted in a shop on a door/wall mean?
Hotspot
Inspection of all equipment, chemicals , shop cleanliness / organization etc is called a what ?
Shop Checklist
A visual representation of our product that is on display and should be maintenanced daily.
Showroom Cars
Developing a partnership between the manager and employee that creates a shared understanding about what needs to be achieved and how it is to be achieved is defined as:
Coaching
How much monthly revenue does a store need to make to be considered a Tier 1 store?
$22,000
GHS pictogram Exclamation mark mean?
Skin/eye irritant
Shop appearance is 1 key factor to your what?
Manager Review
This practice is crucial for maintaining a professional appearance and contributes to a healthier and more productive work environment.
Hygiene
Active listening, showing empathy, finding common ground, using positive communication, establishing trust and utilizing non-verbal cues like body language are key components to:
Building Rapport
If you (manager of a tier one store who worked a 12 hour shift) have two employees that worked an 8 hour shift, and the 3 of you completed 4 U/C details, 4 N/C deliveries. What would your PAR total be for the day?
+4 Hours