PLANS
How many plans do we offer in H2O Wireless?
5
Can customers bring their phones and use it with us?
yes they can
What is auto pay/auto recharge?
It is a service that the payment is automatically taken out of the credit/debit card and the cust gets a 10%
Can customers pay on the website by themselves?
yes, they can
Does H2O offer esim to Iphones and androids?
Yes, we do.
This plan only offers data
Tablet plan
What options does affirm offer to pay a phone?
1- 12 months
2- 18 months
3- 24 months
What is affirm?
It is a financing option to get phones and pay in installments
Can customers activate and update auto pay on the website?
yes, they can.
How does the customer know which devices are compatible to esim on the website?
By going to esim/scroll down/type or look for the phone model
These plans charge for everything, incoming and outgoing
Pay as u go plans
From this iPhone we support services with:
iPhone 7 with IOS 15.3.1
How do you check if we offer international calls to a certain destination?
Go to the website/why H2O/International calls/choose the country and then the plan.
What major credit/debit card do we accept to make payments?
1- Visa
2- Master card
3- Amex
4- Discover
Are Esims for new customers only?
True, existing customers do not have to buy it
What does the 60 unlimited plan includes
unlimited data(60 gbs in high speed) unlimited slow data, unlimited sms, calls, unlimited ild, 5 ild credit and 20 roaming credit
The 250 off promo phone, what are the requirements?
1- 60 plan only
2- port in mdn
3- 24 months with auto pay
How does the customer send the link to refer a friend?
The cust goes to the website/why h2o/refer to/send the code via email, Facebook or twitter.
What top ups or add ons can they purchase on the website?
1- Data top up
2- Roaming top up
3- ILD top up
4- hotspot TOP UP
What info is required in order to order an esim on the website?
IMEI and EID #
These plans are only for new customers or port ins and only one plan qualifies for that.
Multi line, the 50 plan.
In Android phones these are the bands and Sofware version required:
4G/5G Bands 2,4,17 and 30 and 11 version or higher
How can you get a store location on the website?
Go to the website/support/find a store/enter the zip code and get the stores location
How many months customers can make in advanced and how much money they get discounted?
Up to 12 months, they get 5% for 3 to 5 months, 10% for 6 to 11 months and 20% for 12 months
How much time a customer must wait in order to activate an esim after is purchased on the website?
up to 24 hrs