Non-Responsive Apps
Dead People
Final Document Collection
100
Number of unsuccessful contact attempts required before sending initial non-responsive notification
3
100
Should you express condolences when notified that an applicant, co-applicant, and / or household member has passed away?
Yes.
100
True or False - Applicants must attend 50% Construction inspections
False. Applicants are requested to attend FINAL inspection only.
200
What note subtype in Canopy resets the unsuccessful communication attempts count to 0?
Applicant Communication - Contact Attempt - Successful
200
Construction status for a case is "Pending Final Construction" when we are notified that the applicant has died. Do we finish construction?
Yes.
200
Construction issues identified by the applicant after a final inspection passes should be brought to the attention of whom?
The Warranty Company
300
How far apart does each unsuccessful contact attempt need to be in order for the unsuccessful attempt to count against the 3 unsuccessful attempts needed to send the first non-responsive notification?
5 - 7 days.
300
Only HelpDesk users in Canopy can set a case status to Inactive - Deceased. Name all four HelpDesk Users.
Jenna Abbey, Kelly Huck, Liz MacKenn, Amber Celestaine.
300
True or False - It is acceptable to simply upload one signed page of the final inspection report.
False. The applicant should sign the first page of the document, but the entire package should be uploaded.
400
Three unsuccessful contact attempts were recorded for app XYZ. Unsuccessful attempts were made on 10/15, 2021, 11/1/2021 and 4/29/22. Should this case be made non-responsive? Why or why not?
No. The unsuccessful contact attempts are too far apart.
400
Applicant has signed an HGA, but the project has not proceeded to construction when the applicant passes away. An heir has contacted the program to notify HRRP of the applicant's passing. What is the next step?
Contact a HelpDesk user to put case back to eligibility review so eligibility can be conducted for the heir.
400
What date did Canopy changes which require upload of a signed final inspection report go live?
Friday, May 6. 2022.
500
Today is May 9. What is the next step in the non-responsive process for this app?
Make and record a second contact attempt.
500
What are the two missing steps on this process map?
1. Return to Eligibility
2. Confirm current ownership by heir.
500
Up to three documents are required to consider final document collection complete, what are they?
1. Final Promissory Note
2. Proof of Flood insurance (If structure in 100-year FP)
3. Signed Final Inspection Document