Employment Status
What does OAE stands for?
Online Application Employee
AA called in looking for available job. Agent advised the AA to complete the OBDs since the branch requires 100% completion of the Onboarding Documents.
What would be the CRM documentation?
Phone Call: Contact Center > Onboarding Documents - Description > Mark Complete
You can proactively provide the 6 months timeframe provided by the branch if the application is in DNU status.
False
AA called in looking for available job and mentioned to the agent that she's available to work from Monday to Friday for 3rd shift job.
What would be the CRM documentation?
Phone Call: Contact Center > Availability - Description > Mark Complete
The AA called in looking for work. Application was placed "Inactive" last 08/14/24 with a note Assignment Ended-Converted without fee.
What would be the next step?
Call the branch, left an RCN.
How do you handle "Available-Adjudication Needs Review" application if the background check was completed in the last 90 days?
Complete the background check assessment. (IA)
- Send IA link
- Update Availability
Employbridge started with Foundever last October 24, 2020
False