MET TOOL
What does M.E.T. stand for?
Marking Engagement Tool
What does M.R. stand for?
Membership Rewards
What does FW 4 W stand for?
Framework for Winning!
What type of company was Amex when it started?
Shipping
What is the lunch app called?
FOOD2YOU
Why do we use the M.E.T. tool?
To stay compliant.
What is the difference between a statement credit and M.R. points?
Statement credit is applied to your next statement and automatically pays down a bill.
M.R. points can be used to redeem gift cards, statement credits, book travel, shopping, transfer to affiliates.
What is the name for Amex values?
Blue Box Values
What year was Amex founded?
1859
What is the program used we use to make calls?
Outreach
What product division do you pick?
SBS
State the multiplier for the platinum and gold card.
1.5x for platinum.
4x for gold
What is our Vision Statement?
Provide the worlds best customer experience everyday.
What year did Amex open the first card?
1958
What classroom are we in?
Learning Room 2
Mandatory disclosures.
What is the multiplier cap for both gold and platinum cards?
Platinum - 2 million
What is the site called to join Colleague Network Groups?
Colleague Network.
Who is the CEO of Amex
Stephen Squeri
What year was the canyon building built?
2019
Where is the M.E.T. tool located (step by step)?
square > one force > essential tools > marketing engagement tool ;)
What reservation platform for restaurants does Amex own?
Resy
What is our mission?
Be essential to our customers by providing differentiated products and services to help them achieve their aspirations
How many lounges do Platinum card holders have access to in how many cities?
1400 / 650 cities
Assurance