JEOPARDY External Transfer

Japan

100

True or False

The minimum transfer amount of ACH is $0.01 (1 cent) 

True

External Transfers in Online and Mobile Banking Job Aid and Procedures

- ACH transfer - outbound sending limits 

200

True or False

ACH transfers are available for international transfers.

False 

External Transfers in Online and Mobile Banking Job Aid and Procedures

- ACH transfers are not available for international transfers.

300

When a Bank of America client sends a Zelle transfer to an unregistered recipient. How many days the recipient has to register  to receive the funds ?

The recipient has 14 calendar days to register to receive the funds.

Zelle Job Aid and Procedures

- under Processing Guidelines and Timeframes

- under unregistered Recipient

400

What is the limit for recipients recently added to client's Zelle profile . 

The daily limit will be lowered for the first five calendar days to $2,000 (consumer) and $4,000 (small business).

500

How much is the ACH limit per transfer ? (with two-factor authentication)

The per-transfer maximum transfer amount (with two-factor authentication) is $500,000 for all client segments. 

Spain

100

What is the maximum ACH per transfer amount ( with 2-factor authentication)?

• The per-transfer maximum transfer amount (with two-factor authentication) is $500,000 for all client segments.

• External Transfers in Online and Mobile Banking Job Aid and Procedures
• ACH - outbound sending limits

200

True or False 

ACH can be initiated over the phone if the client doesn't have access to OLB/Mobile or nearby FC.

False

• ACH cannot be initiated over the phone. Client can initiate through Online/Mobile Banking and financial center.

300

When does the client need to use a USB security key ?

If client doesn't have a US phone number and a debit card to enroll for secured transfer .

400

What is the sending limits and transaction limit for consumer and small business clients who have been enrolled in zelle for at least 61 days. 

daily and monthly . 

Retail and Preferred 

- $3,500/10 - per day limit / number of transactions limit .

$20,000 / 60 - Calendar month limit / number of transactions limit .

500

How much is the limit for M2M transfer in OLB to pull funds from external account at another financial institution?

• 3-Day ACH M2M transfers have a daily $1,500 limit.
• Next Day Inbound ACH M2M transfers are only available to consumer clients who have successfully completed a single inbound M2M transfer of $500 or more at the account level, and this qualifying transfer is at least 60 days old.
  Note: If available, Next Day ACH M2M transfers have a separate daily $1,500 limit.

France

100

Yes or No 

Are we able to enroll client for zelle transfer?

NO

200

True or False 

Commercial accounts are eligible to use Zelle.

False 

Commercial accounts are not eligible to use Zelle.

Zelle Job Aid and Procedures

- under eligibility

300

What are the registration requirements for secured transfer ?

1. Client must have a domestic mobile number that can receive SMS.

2. Bank of America debit card information, including Personal Identification Number (PIN) 

400

BofA unregister their email, mobile number and/or Zelle tag from Zelle if the client has not used zelle for how many months?

f a client has not used Zelle in 18+ months to receive money, we will unregister their email, mobile number and/or Zelle tag from Zelle.

• This helps ensure we have recent contact information and avoid misdirected payments.
• Clients will receive an email once the email address, mobile number or Zelle tag has been deleted.

500

Client is calling asking for a tax deductible receipt for the donation he made to Red Cross . Client used zelle transfer for the donation. What should we advise the client on how to request a copy of the receipt?

 

• Clients will need to contact the Red Cross by phone [phone]) or email ([e-mail]) to request a tax-deductible receipt.

Zelle Job Aid and Procedures

- under Red Cross Donations