5/3 Consumer

Verification

100

When the CH says they do not have their card in their possession what should you do?

What is, ask probing questions

200

Standard verification for a coapp who has their card in possession

What is Card Number, Name as it appears on the card/acct, CVV. OTP to remove the block

300

Verification for a Private Banker

What is Employee Name. Employee ID

400

True or False. When the card is unavailable. We should complete OTP after the CH has verified trans as valid

What is False

500

CH is requesting for a new card to go to alt addr what must we do in order to complete the req?

What is have the CH vfry the AOF, and complete OTP

Hold Code

100

CW10

What is a hard block

200

TW19

What is a bypass/ads exclusion/purchase notification

300

Valid response Alert

What is a CW17

400

CW26-CW30

What are warm blocks, blocks only to be removed by Fifth Third

500

The acronym for Watch Security Fraud Status

What is a WASF

Policy

100

The Greeting for 5/3 Consumer

What is. Thank you for calling TSYS on Behalf of Fifth Third Credit Card Services. My name is _______ How may I assist you today?

200

What is the closing for 5/3

What is. My name is ________. Thank you for calling TSYS on Behalf of Fifth Third Credit Card Services and thank you for being a valued client

300

A type of OTP we send the CH if the number is not verifying in Innovis, but it is in TCS and has been on the acct for 30 days

Standalone

400

The language line we use if we need a interpreter 

What is TransPerfect

500

When a CH confirms fraud. what must you do?

What is a Block and Transfer, b/t

TSYS/Global Payments

100

Internal passcode for TSYS Employees

What is Milk

200

The Department you will always click on in KnowledgeWeb

What is Fraud Inbound and Outbound Department

300

A specific group of people, who may help you on your calls. Just in case you get stuck

What is ESC

400

A form we fill out if the CH complains

What is a CRT

500

The Email I had inform everyone to look at everyday when they come in (Hint Nichole Hudson sends them out)

What is The Daily Fraud Scoop Email

Systems

100

The system you will use to send the OTP to a CH

What is Innovis

200

The system you will use to pull up CH's accts

What is TCS

300

The system you will use to pull up international internet transactions

CA Tool

400

In Innovis, in what box do we put the card number?

What is Reference ID

500

True or False? The CH must say the phone number on the recorded line in order for us to send the OTP

What is true