Billing
My bill is always paid after I use the services?
Billed Arrears
What will Jeremiah be charged if he makes a call within Burkina Faso?
I still have 10 days left on my cycle and my data is moving slow this Magenta Plan is not working.
What is Data Prioritization
Does T‑Mobile offer roaming coverage in Germany
Yes. Utilize the coverage map
C2: International Roaming Setup
How much would calls in U.K. be for a customer who has T‑Mobile Essentials?
Answer: $0.25 per minute C2: Simple Global
I had to call because my bill was higher then expected. previous rep made incorrect plan change on my account but now everything is update and bill is correct.
What is a Good Will Credit
Jeremiah is traveling to Ascension Island. He will only be using his phone to message his girlfriend back home in the U.S. and wants to know what will he be charged for messages?
John calls in wants to know what offers we have for veterans.
What is the Magenta Military or Magenta Max Military
Check Grand Central > Tools > Roaming Partners for correct status & C2: International Roaming Setup
How much is the per minute rate in Germany?
$0.25 per minute C2: Simple Global
My bill is 10.00 higher then previous month and did not make any changes just called in and made a payment?
What is a Support Fee
How much is it if Janet makes or receives calls in Djibouti?
$4.19/min t-mobile.com/coverage/roaming
I have the Magenta Plan but I do not use data at all
What is the Unlimited Talk & Text
Ringo is traveling to Portugal next month. If he has any issues, how can he call T‑Mobile free?
1-505-998-3793 in the
C2: International Roaming Setup
International Roaming Block
C2: International roaming blocking
I traded in my phone iPhone 8 to get the iPhone 14 and now I only pay 37.00 instead of 45.00?
What is a Device Promo Credit
Jo is taking a cruise on the Royal Caribbean Voyager. He wants to know how much would it be to call out sick to his job because he really wants to extend his vacation.
$5.99/min t-mobile.com/coverage/roaming
I am the only Current T-Mobile plan that does not include Taxes
What is T-Mobile Essentials
Paul is traveling out of the country for the first time and wants to know how to dial back to the US while he's in Jamaica. What dialing pattern should he use to dial back to the US?
o dial the US while abroad, the recommended option is to dial +1, the area code, and the number (example: +1-555-123-4567). The plus sign replaces the need to use an IDD code, which is "00" for the US and "1" is the country code for the US.
C2: International Roaming Setup
Does the rate plan SSUTTN have Simple Global included?
No
I requested to change my plan in the middle of the cycle, now my bill is higher than what I was told?
what is mid-cycle change
Joseph has the Magenta plan, calls in because he will be traveling to Europe and want to make calls and not receive extra charges.
What is 15GB Global Plus 15GB feature
Customer is on the Magenta Plan and wants to take part in the $1,000 off with New Voice line and Trade in Max but does not want to change plan.
What is the MaxUp add-on
France Country Code: 33. To make calls in France, you have to dial +33, city code, and then the phone number.
C2: International Roaming Setup
How many countries and territories are included with Simple Global?
210 countries and territories at this time