Dispositions
How often does the disposition "Member Refused" recycle?
Never
Who assassinated Abraham Lincoln?
John Wilkes Booth
What name will our combined companies have when the integration is complete?
Lucet
Care Program Eligibility box
Name all of our ACC campaigns.
BC NMA, EC 16, UC 16, TS 23
If a member says, "I've gotten this call before, and I'm still not interested." and disconnects before you have a chance to fully explain the benefit, what disposition should you choose?
Declined - Not Interested
What is the scientific name for the Northern Lights?
Aurora Borealis
What services does Lucet offer its members?
Behavioral Health Services
What do we click on in the Engage box to change our campaign?
Queue, or "Change My Skills"
Which time zone are our MC14 members in?
Mountain Standard Time
If a member is on dialysis, which disposition should we use?
Unworkable - Ineligible
Who invented the telephone?
Alexander Graham Bell
What is the name of our Chief Medical Officer?
Dr. Mark Benson
In order for a member to receive a confirmation text, their phone number must be added to which two fields on the details page?
Cell Phone and Preferred Cell Phone
$30 Target Gift Card
If a member says, "I am busy right now and can't talk, and I'm not that sure I need this, call me back another time." and disconnects, which disposition should we use?
Member Unavailable
What is the fourth planet from the sun?
Mars
An acquisition
What appointment type do we select for all ACC visits?
Provider Initial Visit
Which campaigns require a third urgency screening question prior to scheduling?
EC 16/UC 16
How many days does the "Member Disconnected - Hang Up" disposition recycle after?
4 days
Where is the Mona Lisa painting?
The Louvre Museum in Paris
What is the goal of this integration?
To provide both medical and behavioral health services to our members.
What two places can we find a log of previous calls to the member?
Timeline (in Engage box) and Tasks
Which IHA campaigns require member authentication at the start of each call?
AC18, BF17, FH18