Basics
What collective agreement covers EI Call Centre Employees?
Program and Administrative Services
https://www.tbs-sct.canada.ca/agreements-conventions/view-visualiser-eng.aspx?id=15#toc44253244255
How much vacation leave is accrued/month? (Assuming service of < 8 years)
9.375 hours
Under what conditions is an employee not entitled to pay for a paid holiday (i.e. stat holiday)
30.03 An employee absent without pay on both his or her full working day immediately preceding and his or her full working day immediately following a designated holiday is not entitled to pay for the holiday
When can an employee receive a reimbursement for fee associated with getting a medical note?
35.04 Medical certificates
When a medical certificate is requested by the Employer, the employee will be reimbursed for the cost of the certificate, to a maximum of thirty-five dollars ($35.00), upon provision of acceptable proof, for periods of absence of three (3) consecutive days or less.
What is "60.02 training"?
60.02 training is named after the article in the collective agreement that states:
60.02
Whose responsibility is it to ensure employees awareness of entitlements in the collective agreement?
It is the employee’s responsibility to be informed on the collective agreement and being unaware of entitlements is not a defense when it comes to filing a grievance.
How many hours of unused vacation leave can be carried over into the new vacation year?
"34.11 Where, in any vacation year, an employee has not been granted all of the vacation leave credited to him or her, the unused portion of his or her vacation leave, to a maximum of two hundred and sixty-two decimal five (262.5) hours of credits, shall be carried over into the following vacation year. "
How much notice do you need to give for requesting paid personal leave?
Article 43: Personal leave
Subject to operational requirements as determined by the Employer and with an advance notice of at least five (5) working days,
Is there an option for "unpaid vacation"?
Short answer: No.
Longer answer:
It is every employee's responsibility for managing their leave, and being aware of their balances for absences. The types of both paid and unpaid leave are negotiated and detailed in the collective agreement. You can review the collective agreement to see if there are options covered in there and the required conditions to see if any applies to your situation (e.g. many have stated minimum/maximums). If you are facing an extraordinary situation, you can reach out to your TL/SM for a discussion/assistance but reading through the collective agreement first is important so these are informed discussions.
How many conditions are there that pertain solely to call centre employees?
Article 60 has 4 sub-articles specifically for call centre employees.
Whose rights are covered by the collective agreement?
Employer, Employee, Union
What condition do you have to meet in order to have earned vacation for a month?
"34.02 For each calendar month in which an employee has earned at least seventy-five (75) hours’ pay"
Note that while you are advanced vacation leave at the beginning of the year, it still has to be earned. The overall balance can change throughout the year.
What type of leave is appropriate when needing to take care of a child on days where their school has a scheduled closure (e.g. pro-D days)?
Vacation, Personal or comp time could be used. Note that leave with pay for family-related responsibilities would not apply:
44.03
[...]
to provide for the employee’s child in the case of an unforeseeable closure of the school or daycare facility;
[...]
How many hours of sick leave can be carried over into the next fiscal year?
There is no maximum. Your sick leave will carry over until you use it or leave public service.
Can you use "personnel selection" leave for an interview for any position within public service?
Not quite. It wouldn't apply to positions within the municipal or provincial public service. It would apply to most positions within federal public service.
"49.01 Where an employee participates in a personnel selection process, including the appeal process where applicable, for a position in the public service as defined in the Federal Public Sector Labour Relations Act...."
When does the current Collective Agreement expire?
June 20, 2025
What are the submission cut-offs for Summer and Winter holiday periods?
April 15, September 15, respectively.
For what time period can you take paid personal leave?
Article 43: Personal leave
[...]This leave can be taken in periods of seven decimal five (7.5) hours or three decimal seven five (3.75) hours each.
When can paid leave for medical/dental appointments be used, and what is the maximum? *bonus, is this leave covered by the collective agreement?
There is paid leave for medical or dental appointments - up to half a day (3.75 hours) of paid leave to attend personal medical appointments for the purpose of routine, periodic check-ups of a preventative nature, such as annual physical examinations, periodic dental / eye examinations or procedures of a diagnostic nature. This leave is not in the collective agreement, but it provided separately.
Note there is similar leave covered in the CA, specifically for pregnant employees. (Article 36)
Is there any kind of leave for someone experiencing domestic violence?
Yes, Article 54.01 Domestic violence leave
*Note this type of leave is treated with sensitivity and concern for the employee's privacy. This isn't tracked on any shared leadership database, and even the submission in peoplesoft is under "other leave".
Outside the CA, where can you find information about entitlements, leave, etc.?
IService, canada.ca, NJC Directives
What is one-time vacation?
Bonus- what was the original/antiquated name for this leave?
"An employee shall be credited a one-time entitlement of thirty-seven decimal five (37.5) hours of vacation leave with pay on the first (1st) day of the month following the employee’s second (2nd) anniversary of service, as defined in clause 34.03." Note, it does not count towards the carry-over maximum.
This leave used to be called "Honeymoon leave".
How much sick leave is accrued/month and what are the conditions to accrue it?
35.01 An employee shall earn sick leave credits at the rate of nine decimal three seven five (9.375) hours for each calendar month for which the employee receives pay for at least seventy-five (75) hours.
What part of every shift is unpaid?
Your meal break, this is helpful to keep in mind when calculating partial day leave requests.
25.05
The Employer shall provide an unpaid meal break of a minimum of thirty (30) minutes per full working day, normally at the mid-point of the working day.
Is there pay for jury duty?
Why, yes! This would be covered by Court Leave.
Article 48: court leave
48.01 The Employer shall grant leave with pay to an employee for the period of time he or she is compelled: