LOANS
who can increase debit limits to $2500 and what are the steps?
MSRs
ask questions as to why the limit needs raised
review acct for balance, must be opened 1 year
document in CM and move limit back at end of day if possible or next morning
Member comes in the branch to withdrawal money to buy a new fuel pump.
What is Route 66
BSA
What is Bank Secrecy Act?
What are our Field of Membership counties?
Raleigh, Fayette, Nicholas, Kanawha, putnam, cabell, wayne, mason, lawrence co OH
Life Plus
Disability
Unemployment
What is Star Protection?
My mother passed away but I'm not on her account.
How do we help this member?
Express your sympathy for the loss.
Let them know that we will be happy to help once we receive the death certificate and either admin or executor papers for the person handling the mothers' estate issues.
Member does not qualify for a checking account
What is Pathward Prepaid card?
Member deposits $5000 cash at Cantley Monday morning.
Then deposits $6000 cash at the Beckley Branch later that afternoon.
CTR-Currency Transaction Report is required for currency/cash transaction in excess of $10,000 in one day in or out of the CU.
Zelle, wire
Easy Street
Main Street
First Street
What is Route 66 Warranty?
What forms need scanned into nautilus when opening an account?
Anything a member signs...
membership acct card
EFT
Opt In Debit card if needed
AND
Verification report
Member calls in asking what is their balance
What is Online account access, mobile app, telephone teller?
SAR
Suspicious Activity Report
Member comes in with a bags of change wanting to deposit into their checking account.
Phone, Online, Any of our locations, Email and Mail
How can a member apply for a loan?
Must give a notice for withdrawal or incur a 30 day interest penalty
What is share Plus?
Can you believe I am only 3 months from retiring!! I can't wait!
Let member know that we work with 4th Ave financial if they have any 401k they want to invest.
A CTR must be completed within a certain amount of time. What is the time limit?
Must be completed within 15 days of transaction(s)
Name two performance pay goals?
loan protection products
Net Spread
active online accounts
active checking accounts
$15.00
What is the max loan late payment fee?
$2000 Direct deposit/ACH, $5000 Avg. Daily balance, active debit card with 15 or more transactions, online banking and E-Statements
What is Rewards Checking?
Member calls to ask us to warm her debit card because she has misplaced it.
What is Star Card Portal?
Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism
What is The USA Patriot Act?
Credit Union Service Organization
CUSO
Trustage, Fourth Ave Financial