Documentation for the People Supported
What should staff do when filling out a medication incident report?
Staff should call the pharmacy, email Calm, and not blame the person supported when filling out a medication incident report.
What happens if an employee is absent for more than three days without a doctor's note?
Without a physician’s certificate may result in nonpayment, and wrongful claims may lead to disciplinary action.
How do team members coordinate plans for the people supported?
Team chats group chats on Teams and Mobile chats to help people supported make plans.
What are boundaries in support?
It’s important to set boundaries and do things with the people supported, not for them (e.g., encourage cleaning).
How often should NCI be renewed?
Should be renewed every 2 years.
What should MPUs document?
MPUs should reflect how staff supported the person and the actions taken.
Who decides if a staff member's attire is appropriate?
Supervisors and Directors have the final say on the appropriateness of a staff member's attire.
How should staff report sick leave?
Staff must call the team lead to report being sick; texts or voicemails are not acceptable.
How should staff help people supported advocate for themselves?
Encourage the person supported to speak for themselves and only step in when necessary.
What is one of the five medication rights?
One of the medication rights is the right route.
What is a contact note and how should be shared?
A document filled out when staff is part of any conversation or overheard conversation that affects the person supported, emailed to the team with the subject including the name of this document, the person’s first name, the initial of their last name, and the date.
What is the procedure for employees working alone?
Safety checks are required for employees working alone, and failure to respond to check-ins activates a specific protocol.
What should team members communicate about support time?
Everything that happens during support time should be communicated to the team, even if it seems irrelevant.
How should staff help people supported advocate for themselves?
Encourage the person supported to speak for themselves and only step in when necessary.
What is the correct approach to anxiety level in people supported?
Supportive approach
Can staff write logs with the person supported before leaving?
Don’t need to wait until leaving the person, this document can be done with the person supported.
Where can employees find policies and procedures?
This can be found on the Transitions website.
What should staff do with the tentative schedule to help prevent errors?
Responding to the tentative schedule and flagging issues helps prevent errors and stress for the people supported.
How should staff approach difficult conversations, such as hygiene, with the person supported?
Treat the person supported with dignity, especially during difficult conversations, such as discussing hygiene.
Can staff work alone if their training courses are expired?
Staff cannot work alone.
A game focused on correctly filling out an incident report.
:)
What is the vacation policy for employees?
Employees are required to take a minimum employment standard vacation time each payroll year.
Why is it important to respond to communication from the team lead?
Responding to phone calls, texts, etc., is essential, especially if the team lead is trying to reach out.
What is confidentiality in support work?
Staff cannot share plans of people supported without their consent.
What is considered exploitation in terms of using a person's Costco card?
Using a person’s Costco card for staff’s personal shopping