Field Guide
What is Our Mission?
To SERVE
What is Our Signature Greeting?
"Hi Folks!" with a wave.
Which two sauces are used for Our Chopped Brisket?
Smoky Mountain & KC Classic
What temperature should Our hot food/cold food temp at before leaving the restaurant?
Hot food- >150
Cold food- <41
Which sauce do we pair with Our Sausage?
Georgiaah Mustard
In what order do we SERVE Our People?
Teammates, Customers, Community, Country
How do we answer the phone?
Withing 2 rings, thanks for calling MISSION BBQ in Orange Park this is ___, how may I serve you?
What are the oz. of meat for the Meat Market, Sandwich, Slider and Salad?
8oz. for Meat Market
6oz. for Sandwich
2oz. for Slider
4oz. for Salad
How long does it take for a hot plate to heat up in the oven?
45 minutes
What happens in the restaurant everyday at noon and why?
National Anthem, because we can!
What is Our Goal?
To be the most beloved brand in America leaving a legacy that lasts lifetimes
How do we acknowledge Our Uniformed American Heroes?
"Thanks for what you do" or "Thank you for your service"
What are the three key points for Our Baked Beans?
1. Homemade
2. With chunks of Brisket
3. Double Smoked
What should a delivery driver do before leaving the restaurant?
Temp all the food and complete the comfort call
What is the difference between lean and moist brisket? (Use MISSION BBQ verbage)
DAILY DOUBLE!!!
What is the date that MISSION BBQ first opened its doors?
Moist will have more marbling and be juicy
Lean is a leaner slice of meat with little fat
September 11, 2011
What are Our Values?
Passion, Respect, Integrity, Dedication, Excellence (PRIDE)
What do we say if we are asked about a Military, Police, or Firefighter discount?
DAILY DOUBLE!!!
Who are the founders of MISSION BBQ? There are 3 Vice Presidents of MISSION BBQ, what is the name of the Vice President that comes into Our Location?
"We have something even better!" We have Our HTH Club or Our VVIP Club. Then explain what comes with being part of the club.
Bill Kraus & Stephen Newton
What are the five cheeses used to make Our Maggie's Mac & Cheese?
Mozzarella, Parmesan, Cheddar, Velveeta, Cheddar Cheese Sauce
What does a handwashing station consist of?
large 5 gallon plastic beverage dispenser filled with hot water, soap, paper towels, half pan
Which soda do we put on Our ribs before they get wrapped?
Dr. Pepper
What is Our Model?
Great People Preparing Great Food Providing Great Service Producing Great Results and Rewards Pouring into Great People
What are the fundamental disciplines of Our Great Service?
Friendly, Attentive, Caring & Courteous, Extra Mile Wow Service (FACCE)
What are the fundamental disciplines of Our Great Food?
DAILY DOUBLE!!!
What are the names of the two secret sandwiches that we serve?
Recipe Adherence, Quality, HotFoodHot & ColdFoodCold, Perfect Picture Presentation, Fresh Food Fast, Sanitary & Safe
TALL TEXAN & TENNESSEE TOWER
List off each item that is included in a Mac & Cheese bar.
Bacon, Sour cream, Scallions, Diced Ham, French's Crispy Onions, Jalapenos, Bread crumbs, Diced or Mini Pepperoni, and Smoky Mountain Sauce
What is the Core of Our Culture and how do we approach everything we do?
With a Servant's Heart