Helping you, help yourself: Verbiage suggestions/what to do
Where to direct a customer who calls in for their account balance.
What is: Online banking or telephone banking
True or False: We are able to complete research on a merchant and provide the customer with the results.
These are the creators of the Marvel Universe
Who is: Stan Lee, Jack Kirby, and Steve Ditko
Customer states: "help, I'm trying to get my account balance from this telephone, but it keeps routing me to you!"
What should you do after providing the customer with their account balance?
What is: Validate the phone number the customer is calling and ensure IVR is not blocked/locked out.
If a customer's debit card isn't working, what is the first step that should be completed?
What is: Check Horizon to ensure card is Active.
From the Thor comic books, this is the name of the little amphibian who wields a mini Mjolnir.
Who is: Throg
What are the two ways a customer can retrieve their user ID
What is: Banking center and Self-recovery options
If a customer updated their hazard insurance and needs to submit their disclosure forms for their loan, where would they email it?
What is: insurancedocs@ihaveinsurance.com
Michael Jackson wanted to star as this Marvel superhero in his own version of the movies.
Who is: Spider-Man.
What are the three ways a customer can get account documents/statements
What is: Online banking, Banking Center, research request
If a customer has a CD that is maturing, how long does a customer have to visit a banking center before it rolls over?
What is: 10 calendar days.
Marvel bought the rights to this comic series in 1994 and were the ones to produce all the movies, shows, and a few video games. Sadly they are not considered Marvel heroes though
What is: The Men in Black
Customer has an available balance of $700 and is trying to complete a purchase for $500 with their severely damaged debit card. The transaction is being declined. What could be the reason the transaction is declining.
What is: Chip Fallback
Captain America and another Marvel Hero are the same age. Who is the other Marvel Hero?
Who is: Black Widow