Active Listening Skills
When speaking to the child, the case manager ignores distractions and focuses only on the child.
What is undivided attention?
After the sponsor learned active listening skills, they had less arguments with the child.
What is reduce conflict?
After listening to the child, the case manager summarizes what the child said.
What is paraphrasing?
After employing active listening skills, the sponsor is no longer confused about what the child is communicating.
What is reduce misunderstandings?
While speaking with the child, the case manager seeks to learn additional information about what the child said.
What are clarifying questions?
As a result of the case manager's active listening, the child feels safe to disclose conflict they are experiencing with the sponsor.
What is builds trust?
When speaking with the child, the case manager nods their head to confirm they are listening.
What are non-verbal cues?
Due to the case managers active listening, they were able to offer the child options to help improve the dilemma they were experiencing.
What is promotes problem solving?
While speaking with the child, the sponsor makes a conscious effort to not show frustration.
What is softening facial expressions?
After the sponsor began to utilize active listening skills with the child, the sponsor and child seemed to be closer.
What are stronger interpersonal relationships?