Other
This meeting openers answer was 2007
What is release date of 1st iPhone ?
This is the first step of the Tour-of-the-Mouth process, where you ask the patient for permission before proceeding.
What is "Ask permission to share your findings"?
During a dead zone audit, this term refers to the underlying reasons patients hesitate to move forward with treatment.
What are patient concerns?
This term describes a group of three or more similar treatment-planned values with little or no acceptance.
What is a Dead Zone?
What are short, concise, and arranged to generate an emotional response that cause a listener to feel strong emotions based on previous experience.
What are trigger words?
This dental software is used alongside the SPEAR platform to review patient records and notes.
What is Dentrix?
This part of the process involves sharing your findings from the exam and highlighting any concerns.
What is "Share your findings from the exam"?
Understanding these factors can help tailor communication and increase treatment acceptance by addressing what drives a patient to say “yes” to care.
What are patient motivators?
TRUE OR FALSE: A practice can have more than one dead zone, each representing low treatment acceptance in specific value ranges.
What is TRUE?
What level-of-need describes treatment that must be done immediately for health and well-being?
What is urgent?
Name ONE treatment option that is recommended for a patient with a missing tooth.
ACCEPTED ANSWERS: What is a/an...
Implant crown, Bridge, Partial/retainer
To allow the patient an opportunity to ask questions for clarity or to ask about solutions, the doctor should pause for HOW MANY SECONDS after sharing findings?
What is 3-5 seconds?
While similar to concerns, these are the specific reasons patients verbally state for declining treatment.
What are patient objections?
Studying dead zones allows a practice to identify THREE key things that prevent patients from accepting treatment.
What are concerns, objections, and barriers?
What level-of-need describes treatment that may need to be considered at some future date?
What is Future Focus?
Patients should avoid eating WHAT kind of food after getting their teeth whitened?
What is anything that will stain a white shirt?
(Red wine, coffee, turmeric, curry)
Name ONE of the five observations done in the Tour-Of-The-Mouth.
Breathing observations
Appearance observations
Bite observations
Tooth condition observations
Biologic Observations
A key final step in the dead zone audit is identifying these individuals who may still be open to treatment.
Who are follow-up patients?
By researching patients in a dead zone, a practice can improve this for similar treatment plans in the future.
What is treatment acceptance?
What is case acceptance?
ALL of the classic trigger words used for PAIN (hint: there is 6 total)
loss of
disease
unhealthy
suffering
blood/pus
oral cancer
When placing a filling, this is the FIRST instrument that Dr. Ash or Dr. Truong will use.
What is a condenser?
(2x points for SMALL condenser)
The final stage involves recommending treatment options, explaining the solution, and transferring trust to a team member for financial details.
What is "Share the possibilities of treatment options"?
When analyzing dead zones, identifying patterns in patient concerns and objections can reveal these opportunities.
What are areas for improvement in communication and case presentation?
Where would you go to identify dead zones in your practice management system?
What is the Treatment Planning Component, navigating to the Planned Opportunity tab?
At what times during a patients' appointment should we be using this "trigger word" verbiage?
What is BEFORE, DURING, and AFTER the periodic exam?
1) hygiene PRE-exam
2) hygiene trust transfer to doctor in front of patient
3) doctor acknowledges reinforces the next steps