Metering
What is a Temporary Connection?
A temporary connection can be set up when there is no permanent power supply on site, like a building site.
It is an electricity meter installed on a temporary builders pole on the building site
what are your billing timeframe option/s if your property has a basic meter?
Quarterly
Name one general supply tariff.
tariff 11
What does AEMO stand for?
Australian Energy Market Operator
In kraken where would you find meter reads?
properties
What are the two types of Permanent Connection?
Overhead and Turrent box
Name 3 payment options
Pay in person at auspost, Electronic funds transfer (EFT), Cheque/money order via mail, Credit card by phone, Centrepay, BPAY®, Direct Debit, Online with My Account, Online via Credit or Debit Card
Name one time of use tariff
tariff 12b or tariff 12c
What does AER stand for?
Australian Energy Regulator
What is a turrent box?
Point of supply for underground supply
What information would you find in AMPHIO?
This is where Interval data can be viewed
Name two ways you can request a refund.
Online form, Contacting us via phone
Name BOTH economy tariffs.
tariff 31 and tariff 33
What does DNSP stand for?
Distribution Network Service Provider
What is the maximum you can donate to the RFDS per billing cycle?
There is no maximum
What colour pre paid card is specifically linked to the NMI and CAN NOT be used at any other residence?
Orange
How can a customer switch to email billing?
VIA my account, Online form, Via phone call
What is the MINIMUM amount your hot water system needs to hold to be eligible for tariff 31?
250L
What does EIC stand for?
Explicit Informed Consent
What are tier 2 customers?
TRAITORS. They use Ergons network but are with a different provider.
Name 3 types of meter displays?
Cyclometer display, Dial display, Electronic display.
What is the Home Energy Emergency Assistance Scheme?
The Home Energy Emergency Assistance Scheme (HEEAS) helps customers experiencing problems paying their energy bills as a result of an unforeseen emergency or short-term financial crisis within the past 12 months
Name one farming tariff.
Tariff 66A, Tariff 65A,
Tariff 62A
What does NECF stand for?
National Energy Customer Framework
Who is the CEO of Ergon Energy?
Peter Scott