Show:
5 Keys
Job Aid
Authentication
Availability
Odds & Ends
100
Rembering cx name
What is Key 1
100
5051
What is Connect & Introduce
100
ATM Card Activation ATM Rush Order Customer Combine IVR Maintance
What are High Risk Authentication transactions
100
Type of deposit that is availabile in branch immediately
What is cash
100
Leston
What is Phil's last name
200
Making sure everything is answered
What is Key 5
200
2539
What is Esclation
200
SSI#, Full address
What are Low Risk Questions
200
For Quick deposits @ 11pm
What is Cut-off time
200
Cell phones or other electronic devices.
What is absolutly not allowed on the call floor or class
300
Making ethical decisions
What is Key 2
300
2519
What is Customer Combine
300
Yellow box on CA
What is the DSO Box
300
As soon as received & processed by mail
What is Bank by Mail
300
2J4402
What is a building locator code
400
Un-nessary transfers
What is Key 4
400
2621
What is Reg D
400
Obtain info online stop by branch call back
What is what to do if fail authentication
400
Common time for all availability no matter where customer is calling from.
What is EST
400
Where you can Smoke (Enjoy the weather)
What can you only do outside in three main areas.
500
One of the reasons we got hired
What is we displayed all 5 keys
500
4589
What is Chase Liquid
500
High risk for any transaction in these regions
What is Columbia & Venezuela
500
A way to look up ACH / Direct Deposit availability
What is eServe
500
Fantastic specialists
What is What we are all looking to become