Show:
GOALS
Sales
Spa
retail
Sales 2
100

a goal strategy that states EXACTLY what you want to accomplish is referred to as being

Specific

100

Turning a $70 ticket into a $80 ticket is an example of 

Upselling

100

What term refers to the atmosphere of ones surroundings, the feeling of a place, its AURA?

Ambiance

100

What is in it describes the _______a product is all about 

Features

100

If the client is unhappy with the service provided, this client might tell as many as how many people about their dissatisfaction ?

10 People

200

the Pareto's principle is called the

80/20 rule

200

a client retention strategy in which clients reserve a future appointment before leaving the salon/spa during their visit is called

Prebooking
200

when handling a client complaint, you can turn a negative experience into a positive one by

restating back to the client what you heard

200

What it will do describes the __________of the product

Benefit

200

The process that gives you access to people and resources within the industry that can provide you with opportunities for career advancement and continuing education 

Networking

300

when team members have each others backs, it is an example of 

__________,_____________ atmosphere

300

The average amount spent on a services and retail by a salon/spa client during one visit is known as:

Average ticket

300
What is considered to be the number one reason why clients move on to another salon/spa?
Indifferent attitude of an employee
300

What does GENX prefer when it comes to purchasing?

value over brand

300

What client requires ACCURATE information regarding ingredients and product application

Analytical client

400

What is it called when the action of 2 or more people work cooperatively together to achieve a total effect that is greater than what could have been achieved individually?

Synergy

400
When staff members take individual initiative to stay on top things and to pay attention to detail, they are practicing which of the following skills?

being proactive

400

What ancient Culture was believed to be the first to develop extensive beauty products

Egypt

400

When organizing stock for a retail display, group products by brand or:

category

400

what approximate % of all clients that visit the salon/spa are lost annually?

10%

500

which of the following concepts involves convincing new clients to return and become lifelong clients 

Client retention

500
Identifying types of treatment and competitive pricing that will attract potential clients is a clientele attraction method know as  

target marketing 

500
Beverages, food, magazines, and umbrella stands in the salon/spa are examples of?

 comforts

500

an agreement on how things are to be done in the salon/spa so things happen in a uniform way:

Consistency

500
Which buyer type wants to know all of the facts about the product and thinks carefully about buying without buying, without much regard for who else likes or uses the  product

Logical