Condos
These are the 3 key endorsements that should always be revied for a condo.
What is..Loss Assessment, Personal Property Replacement, Water Backup
GL: Coverage Presentation
This is the maximum coverage for personal belonging in the state of New York for renters insurance.
what is ...
$150,000
GL: Coverage C: Personal Property / Personal Possessions
If KMS is down, where do you find the guideline for Mandatory scripting.
ProLink, right side, Mandatory Scripting
These are the hours for the fulfillment department
Monday - Friday 8:00 AM - 8:00 PM ET (closed on holidays)
GL: Mortgagee Clause & Document Requests for Fulfillment Team
These are the 2 key endorsements that should always be reviewed for a tenant quote
Personal Property Replacement, Water Backup
GL: Coverage Presentation
An ASI Condo Coverage A valued at 600K will need this.
What is ..
Underwriting review
GL: Coverage A: Dwelling
In this state, replacement cost on personal property endorsement is automatically included for an HO4
what is
Washington
GL: Personal Property Replacement Cost
In MPX 360/ For verification, where can you enter that the customer has a preferred name they want to be called
MPX360/Notes
When a customer calls back to advise the loan # for a quote that was already sent to fulfillment, the customer should be transferred to this extension
799
GL: Mortgagee Clause & Document Requests for Fulfillment Team
This is the standard minimum coverage amount available for contents on a renters policy
$10,000
GL: Coverage C: Personal Property / Personal Possessions
A Customer getting a Condo quote for their Townhouse has a detached shed to store holiday decoration. The shed would fall under this coverage.
What is...
Coverage A
GL: Coverage A: Dwelling
Jewelry is the only item that can be scheduled on an HO6 with ASI in this state
what is...
North Carolina
GL: Scheduled Personal Property
What Call outcome do we use when sending a sale to Fulfillment?
Code Call Outcome as Completed-Sent to Fulfillment in HQX
This is the duration of time an agent has to start a task that is returned to them by Fulfillment
48 hours
GL: Hard & Soft Referral Tasks in MPX360
Agents can bind coverage up to this dollar limit for jewelry with documents being sent in after binding.
$9,999
GL: Scheduled Personal Property
Jewelry that is stolen would be covered up to this limit without needing to be scheduled on an HO6 Homesite policy
$1000
GL: Coverage C: Personal Property / Personal Possessions
Homesite condo quotes in MI will DNQ if the home value is 800k and missing this
Active water leak detection systems, automatic water shut-off system, & flow meters
GL: Coverage A: Dwelling
How much time do you have to review and complete a soft referral from fulfillment.
Original Sales agent has 48 Hours to complete referral task unless item is critical.
When Fulfillment returns a task, and the agent gets ahold of the customer to complete the task, the agent will mark the task as complete in MPX360 and select this status
Completed-Resolved
GL: Hard & Soft Referral Tasks in MPX360
When an HO4 customer keeps their belongings in storage temporarily, those items are protected up to this limit
10% of limit of liability for Coverage C OR $1,000, whichever is greater
GL: Coverage C: Personal Property / Personal Possessions
This is how the architectural style should be listed in HQX for a condo.
What is ...Basic?
GL: Construction, Dwelling & Style of Home (Nationwide)
A HO4 customer in these states should be referred to Foremost Insurance for a flood quote
Alaska, Hawaii, & Wyoming (District of Columbia is not a state)
GL: Flood Insurance
Homes built after what year or later typically have electrical wiring that is up to code with electrical circuit breaker present in the home.
Homes built 1965 or later.
If the Fulfillment team identifies that the premium increased by $25 due to the advanced shopper discount no longer being applied, this action will take place
Fulfillment processor will contact customer to let them know of premium increase
GL: Mortgagee Clause & Document Requests for Fulfillment Team
A customer in Ohio calling back to finish an HO4 quote that does not have an HQX account should have this happen.
Cold transferred to extension 787
GL: Renters Call Handling PAA (ASI GL)