Chapter 1
List six examples, three hard skills and three soft skills, of an administrative medical assistant’s professionalism in the medical environment
Hard skills: Front desk, scheduling and record management
Soft skills: Cheerfulness, Empathy and genuine liking for people
After he finishes his shift at the Flatwoods Medical Clinic for Burned Children, Andrew volunteers his time with the local equestrian program for physically challenged children. Which of the following personal attributes is Andrew demonstrating most clearly?
true and genuine liking of other individuals
What does AMT stand for?
American Medical Technologists
At the physician’s office, blood must be drawn from a patient to check cholesterol levels and possible reasons for consistently elevated blood pressure. The patient arrives and blood is drawn. Which of the following has the patient given?
implied consent
Jennifer is asked to develop and implement policies and procedures to protect medical data. Before beginning, which of the following would most likely be the first step?
assign a security officer
assign passwords to individuals who need access
identify areas of vulnerability
conduct staff training
identify areas of vulnerability
Nenna worked as an administrative medical assistant but was dismissed from her AMA position after numerous patients complained about how they were greeted. Nenna claims she always used an appropriate verbal greeting with each patient. Which of the following might have contributed to the miscommunication between Nenna and the patients?
Lack of professional certification
Not enough reading material in the waiting area
Nonverbal facial expresion and tone of voice
an unclean uniform
nonverbal facial expressions and tone of voice
An AMA should always be aware of the impression and professional image given by his or her actions and presentation because _________.
the physician and practice are represented through the AMA
What are the habits and skills that make up the work ethic of an administrative medical assistant include
•accuracy, thoroughness, dependability, efficiency, flexibility, good judgment, honesty, initiative, problem solving, punctuality, self-motivation, tact, team membership, assertiveness, a professional image
When the results of a patient's blood work became available, the physician decided to schedule the patient for a heart catherization. Other courses of treatment had been tried, unsuccessfully, to lower the blood pressure and cholesterol levels. Which of the following must the patient give prior to the procedure?
Implied Consent, Expressed Consent, Informed Consent or Implied and informed consent
expressed consent
Upon checkout, Francisco seemed upset and stated he would not be returning to the physician for treatment and was not going to take the prescribed medication. What course of actions would be appropriate for the AMA?
Make a notation of the patient’s statement in his medical record and notify the physician.
During his first six months at a local medical clinic, Aaron completed and submitted insurance claims to various carriers. He used a software program to check and process his claims prior to submitting them for payment. This demonstrated that he accurately completed claims using very few resources. Which of the following was he demonstrating?
efficiency
When verbally communicating with a patient who speaks a different language than the dominant language used in the medical office, the administrative medical assistant should
be brief.
List three advantages of professional affiliation and certification.
•often favorably influences an employer’s opinion.
•contributes to career advancement.
•fosters professional growth by the need to be recertified, continuing education programs, seminars, webinars, conferences, and the opportunity to network with others in the same profession.
Of the following, which is not a covered entity?
clearinghouse
healthcare providers
office supply delivery service
healthcare plans
office supply delivery service
Define Bioethics
Deals with the ethics of medical treatment and technologies, processes, and scarcity of resources.
While searching online for a medical coding position, Maria noticed that several opportunities required CCS-P, CPC, or other current coding credentials. Which of the following key words or phrases could she use to search for their meaning on the Internet?
certification
To maintain certification, a CMA must successfully meet requirements for recertification every
5 years.
What are the key attribute to the professional image of an administrative medical assistant?
Physical attributes, Maturity and Professionalism
The following information was displayed on the computer screen containing electronic health information data: Sandy Smith, insurance ID number B4059962, DOB 07-07-1959. Upon checkout, Sandy’s neighbor saw the data on the screen and later called Sandy to ask why she was seeing an OB/GYN. This is a breech of confidentiality because
protected health information was disclosed without permission.
health information was disclosed.
the phone number was incorrect.
the blood type was not listed.
protected health information was disclosed without permission.
Define Etiquette
•Defined as those behaviors and customs that are standards for what is considered good manners.
•Codes of ethics specify standards for capable patient care.
•Etiquette is a broad term for behaviors that mark courteous treatment of others.
Addison would like to work in a medical-related administrative field but is not interested in a medical office setting. Which of the following may offer the best choice of a career for Addison?
both teacher and home health sales
What does (AAMA) stand for?
American Association of Medical Assistants
What are some advantages of Demonstrated Positive Professionalism?
•Earns patients’ trust.
•Creates a positive public perception of the practice.
•Encourages a positive work environment.
•Increases patient satisfaction.
How an office will contact a patient to remind him or her of an appointment should be stated within the
informed consent.
disclosure log.
release of information.
notice of Privacy Practices.
notice of Privacy Practices.
What is emancipation:
when a minor has gained independence either by situation or by court order from parents or legal guardians prior to adulthood, which in many states is 16 or 18 years of age