Would you Transfer?
If provider office wants us to transfer member to schedule appointment , should we?
What is NO?
I am considered the best part of a chicken
What is a wing ?
Painting is a form of ....
What is art?
A bed covering OR a single piece of paper
What is a Sheet ?
When some is pretty easy or Straight foward , "It isnt Rocket _______"
What is Science?
Member states "Im going on vacation, and need a extra supply of medication", what line do we transfer to?
What is Pharmacy Help Desk ?
A symbol representing a musical sound ?
What is a Note?
If not later, then ......
What is NOW?
Opposite of heavy OR Opposite of dark
What is Light?
To think in a creative way that is different from usual is thinking outside......
What is the box"?
Member inquires about balance on spendable's card, where do you go to find the balance ? Do we transfer?
What is Lynx CSA Portal ? What is No?
The part of earth that is not covered by water
What is Land?
What is Tin?
A person who rules OR something used to measure
What is a Ruler ?
When you and you colleagues can agree on something you are on the same .........
What is page?
Member states "nobody came to my house for my appointment", what line do we warm transfer them to?
What is Signify?
A song that is sung with two voices ?
What is a Duet ?
Another name for a tiny round spec
What is a Dot?
A person who throws a baseball OR a container used to pour drinks
What is a pitcher?
When something is unspoken but obvious, you address the ____________ in the room
What is the Elephant?
Member is located in NY, and received a bill from providers office. Would you transfer?
What is Yes? Transfer over to Members services to get them over to COE team (claims)
The name for the bottom of a Shirt sleeve
What is a Cuff?
Name of Japanese Currency
What is Yen?
A place for stray animals OR what you do with a hammer?
What is a pound?
To confront a difficult sitaution in a brave way, you grab the _________ by its horns
What is the Bull?