People Skills
T/F → Empathic listening is a hereditary skill that cannot be developed over time.
What is False
Define disciple
“to teach or to train”
He wrote “every time you make a choice you are turning the central part of you, the part of you that chooses, into something a little different from what it was before. And taking your life as a whole, with all your innumerable choices, all your life long you are slowly turning this central thing either into a heavenly creature or a hellish creature… Each of us at each moment is progressing to the one state or the other.”
Who is C.S. Lewis
These are Ideals and behaviors that an organization deems as important
What is values
This is identified as a moral muscle.
What is Character
This person said, "How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving, and tolerant of the weak and strong. Because someday in life, you will have been all of these.”
Who is George Washington Carver
Both children and adults have these needs.
What is “to know what the boundaries and expectations are and to be held accountable for right actions and right behavior.”
“The final requirement of effective leadership is to earn trust. Otherwise there won’t be any followers…” is sometimes referred to as this.
What is The First Law of Leadership
This becomes a system for applying our morals, values, and duties.
Ethics
There are this many truths about human nature.
What is 2
This is the skill of extending yourself for others by really working to “see it as they see it and feel it as they feel it”
What is Empathic Listening
Managers should feel insulted when employees perform below standards, break rules, or behave irresponsibly in their presence for this reason.
What is “Because the employees don’t expect them to do anything about it”
These people understand that they are becoming something different every day by the choices they make.
Who are Effective Leaders
Laws of human nature are an example of this term that refers to unchanging and fundamental laws.
Principles
The author taught servant leadership at this institution.
What is the Air Force Academy
Most leaders lose their balance of these traits.
What is People Skills and Accountability
This is called the winning formula.
What is “Profit = revenues - costs, and if there is no profit, the organization won't survive”
These are difficult for managers to learn after lengthy careers of only focusing on management skills.
What are Skills of Leadership
Provide 3 examples of principles that would be present in any of the world's religions according to the book.
What is Integrity, Respect for human life, Self-control, Honesty, Courage, Commitment, Self-sacrifice, the Golden Rule
The story of the zen master and the samurai come from this religion.
What is Buddhism
This is considered one of the most powerful dynamics of human interaction
What is when people feel as though they have been heard
This is considered the biggest gap that we find in leadership skills.
What is “Failing to confront people with problems and situations as they arise and to hold people accountable.”
This person is the greatest servant, they are the most dedicated to meeting the needs out there in a hurting world full of needs
Who is the Greatest Leader
According to Peck, this is the difference between humans and other animals.
What is "We can teach and discipline ourselves to do what is not natural until it becomes "second nature"
This spiritual leader taught us that the essence of human nature is goodness.
Who is Dalai Lama