Glossary
A drawing or plan that gives the names and job titles of all the staff in an organization or department.
Organigram
Why do a million Filippinos leave their islands every year?
Hoping for a better life in Asia and the Middle East
What do “cold showers” represent in companies?
Punishment / negative consequences
This instrument has 88 keys and is often called the “king of instruments.”
Piano
Name 5 negative behaviors
Impatient
threatening
Firm
Weak
Insincere
A metal box that contains the parts of vehicle or a machine that change engine power into movement.
Gearbox
Why do many American companies hire Filipino call centre workers?
Because they speak English well and understand American culture.
"Like the monkeys in the experiment,every culture has its own ....... "
Unwritten rules
"If you like you coffee hot
Let me be your coffee pot..."
Top the singer
Arctic Monkeys
A section giving extra details at the end of a book or document
Appendix
A letter or advertisement sent to many people at the same time.
Mailshot
How has outsourcing helped the Philippines’ economy?
It created jobs, increased income, and boosted GDP.
Why did the last group of monkeys stop anyone climbing, even though none experienced cold water?
They followed learned group behavior without knowing the reason
“I take one look at you, You’re taking me out of the …”
Ordinary
Most Filippinos' mother tongue is Tagalog.
True or false
False
To become healthy,happy or successful again after something bad has happened to you.
Bounce back
Why is India now moving into higher-level outsourcing like financial and engineering services?
Because low-level call centre work is less profitable and more competitive.
What does the monkey experiment symbolize in companies?
Unwritten rules and workplace culture.
She is a Canadian singer famous for Call Me Maybe and The Hills.
Carly Rae Jepsen
What do employees sometimes do if they leave early?
Leave the office lights on
What is "take the mickey"?
This British expression means to make fun of someone in a joking way.
Why might the Philippines face challenges in staying the top outsourcing destination in the future?
Because it may struggle to find experienced managers and engineers for higher-level services.
Why do new employees quickly learn unwritten rules, even if nobody explains them?
Because they observe others and want to fit in.
"Girl,you know
I want you love
Your love was handmade
For ..... .... ....
Somebody like me
Why are unwritten rules often stronger than written policies?
Because social pressure and culture influence behavior