What communication approach do we use when handling complaints?
What is the A.B.L.E approach
A caregiver tells a resident, "we are working a little short handed today." What policy would we review with this team members to prevent weighing down the resident with doubts or concerns that we are able to care for them?
What is the Burdening policy
What pie is most commonly eaten on Thanksgiving?
What is Pumpkin pie?
What does A.B.L.E stand for?
What is Acknowledge and apologize, Be prepared, Listen, Explain what you will do
What policy do we follow to ensure we are set up for success for a resident moving in?
What is the Admission policy?

What Thanksgiving side dish was created because of an advertising campaign by Campbell's Soup?
What is Green bean casserole?
What is the name of the policy where you can find the A.B.L.E approach?
What is Communication Skills - Listening
What policy do we follow to ensure we are set up for success to recruit and hire new employees?
What is the Hiring policy?

Which US President began the tradition of pardoning a turkey? Hint- he served as president from 1989 to 1993
Who is George H. W. Bush?