Employee Newsletter
TCC Heartbeat
What is the full name of the employee newsletter& when does it come out?
Reducing plastic water bottles.
What is our first initiative club wide?
No part
What part of your face can you have piercings?
Attention to detail, Wow Factor, High level of service
What is a key to world class service?
Manager of the Quarter
What program honors managers for leadership?
Way over Wonderful (WOW) and a manager or supervisor has to catch you do something wonderful.
What does WOW stand for and how do you get a Wow Card?
Separate Garbage bins in cafeteria, rooms, and kitchen
How does the club encourage recycling drive among employees?
Not tying your tie all the way, dirty uniforms
What makes a uniform look sloppy?
Greet members by their last name at all times/
How can employees make members feel special?
Wow cards, employee of the month, participate in contest, Employee referral program.
What prizes can you win as an employee?
Vecente Zalapa & Felipe Montes January 2025
Walter Robleto and Marco Luna Sotelo February 2025
Name four employees of the months for January & February
3500
How many plastic water bottles we use in a month?
No Running Shoes
What kind of running shoes can you wear at the Front Desk?
Do something they don't expect
What is an example of surprise and delighting our members?
Monthly meetings,
send a note,
go see your manager
What is the best way to give feedback to management
10 Minute Daily Quiet Moments and wellness weeks for our members
Name two wellness initiatives that we have at the club.
Use less water & minimize food waste
How can employees reduce waste in the kitchen?
No hanging jewelry
How long can your earrings be?
Felipe Montes & Marco Luna
who was the front of the house employees that were awarded for their outstanding service>
Be the best place to work in Los Angeles
What is our mission for this year as far as staff goes?